PENNYMAC

TED SPARKS J. 

on Birdeye

6 years ago

they were fast very on point 

Kaysie S. 

on Birdeye

6 years ago

We had lots of inaccurate and miscommunication. We Then the refinance department doesn't talk to the other department. So we get notices that we are delinquent on our mortgage even though we just went through the refinancing. so now we have to double check our credit reports to make sure there was nothing inaccurately reported. We get these stupid robot calls that say "Call us". Why can't you simply call us when needed? And not waste my time at work. Most frustrating Mortgage we have had. 

ELLIOT P. 

on Birdeye

6 years ago

Very thorough and quick to help 

Paul S. 

on Birdeye

6 years ago

Everyone was polite and respectful 

Daniel M. 

on Birdeye

6 years ago

Susan Aowrang is awesome. Even though I work in a secure building, and my cell phone often does not work during the day, Susan was always available to speak with me when we couldn't connect during my normal work hours. 

Jennifer W. 

on Birdeye

6 years ago

Seamless and timely. 

Lloyd Brown S. 

on Birdeye

6 years ago

Process was very easy and fast. 

Andrew W. 

on Birdeye

6 years ago

Communication is not good. There were long hold times on the phone, I had to communicate with multiple people and information was confused. I could not reach people when I needed to speak to them. Messages that I left were not returned. When my employer was contacted, an incoherent message was left fast and mumbled, the call back phone number was not even understandable. 

Lamb M. 

on Birdeye

6 years ago

The entire loan process from start to finish was handled professionally and with an abundance of communication, which I greatly appreciate. PennyMac has an entire team dedicated to loan processing which makes getting any questions answered very simple and the loan process go very smoothly. I had PennyMac for my original loan and stuck with them for my refinance because the experience has been so good. Highly recommended!