PENNYMAC

JASON H. 

on Birdeye

6 years ago

Someone dropped the ball in the process, we had to rush to close on the interest rate that was promised. In the end everything was completed to satisfactory standards. However, the transition of the loan could have been a bit smoother. 

TAMU S. 

on Birdeye

6 years ago

Had a good experience very communicative. 

LARRY M. 

on Birdeye

6 years ago

First. Mr. Johnson was really good to work with. The problem was after it left him to the next agent. 1. I never got a copy of my appraisal. 2. The closing papers were incorrect and had to start over again. 3.There were a lot of miscommunication about the second closing. 4 The second closing papers were incorrect. 5 A document that had to be e signed for the third closing could not be signed when I opened my documents. It had to be sent to me by fed ex , Same crap, says past 500 characters ca 

CHARLES C. 

on Birdeye

6 years ago

I know everyone rates to be on vacation, but when Karen was gone, it was hard to get someone to answer my questions. 

VICTOR P. 

on Birdeye

6 years ago

Great 

ROLAND E. 

on Birdeye

6 years ago

You have a great team ,work hard and love to help.I thank everyone of you . 

JOSEPH S. 

on Birdeye

6 years ago

quick and simple 

Edmund D. 

on Birdeye

6 years ago

Cameron Freeland assisted me with a refi at a time when I was caring for a very sick parent in the hospital. During my long days at the hospital I called PennyMac to inquire about refi and was paired with Cameron . He helped me get all the documents together and sent from my smart phone. He kept me calm when I was having difficulty viewing thins or getting the information needed. He was patient and understanding and took into account the added stress II was experiencing at the hospital. 

MICHAEL H. 

on Birdeye

6 years ago

Fantastic question experience. Michael was professional, courteous, and extremely helpful. Fast process.