PENNYMAC

Juliet N. 

on Birdeye

4 years ago

Quick response and explanation 

Jessica S. 

on Birdeye

4 years ago

I had a few problems with our appraisal and expressed them to our agent. She told me that I had to write a document on what my problems were and send it to her. In my opinion this was not my job, it was the person doing a service for me. So I had to settle for what was done because of our financial situation. Also, my processing agent was very unprofessional in our emails. 

Melinda P. 

on Birdeye

4 years ago

Everyone seemed to genuinely care that thing went well for us. 

Thomas J. 

on Birdeye

4 years ago

Closing misinformation 

Denice V. 

on Birdeye

4 years ago

I never even spoke with Tony, just know that he was assigned to help me. The process of how the cash out and then payoff to my creditors was never explained, and I actually had to make a phone call to see how those funds are dispersed. Everybody's got a job to do and everyone seems to be in a hurry to include the home inspector and then notary who came to my home and forgot a portion of the closing packet. Cody Anderson was the only one who communicated well with me as far as documents needed and then few questions I had. S... read more

David C. 

on Birdeye

4 years ago

Very Professional and accurate! 

Starr C. 

on Birdeye

4 years ago

Good job by Briana 

James M. 

on Birdeye

4 years ago

Jenny made it an awesome experience and very helpful. 

Juan Diaz J. 

on Birdeye

4 years ago

Documents were requested more than once. NOT happy with that at all, it wasted my time. It appears that PennyMac software prompts employees to call or email a client requesting information that has already been completed. The software has a delay to update the file or employees are not reviewing the case file prior to contacting a client. This makes PennyMac seem unorganized. In my case, after expressing my displeasure I had one person assigned to my loan process. This ease my pain and helped me stay with PennyMac for my r... read more