PENNYMAC

Amy R. 

on Birdeye

4 years ago

Simple, easy, efficient 

Steven H. 

on Birdeye

4 years ago

It was good to have a Team from PennyMac to support and answer my questions regardless of the number of times I asked. 

JERRY J. 

on Birdeye

4 years ago

I lowered my interest rate and monthly payment. 

Anthony G. 

on Birdeye

4 years ago

Better communication. Being able to always talk to the same person and not having to keep repeating myself. When the process initiated, we were never told that we would be handed off to another individual, or team. We should have had that explanation instead of a phone call from a stranger. 

Boyeoun S. 

on Birdeye

4 years ago

slow processing 

James M. 

on Birdeye

4 years ago

Thanks for the easy experience! 

Michael Eric S. 

on Birdeye

4 years ago

I have a VA loan. Pennymac made the entire experience, from to start-to-finish, fast, easy, and overall fantastic. The process only took about 2 weeks. I was able to lock in my rate extremely fast which was a decrease of 1% from my original rate. This will result in significant savings. Thank you for everything. 

Wayne Davis I. 

on Birdeye

4 years ago

I want to be clear. Much of my grievances are not with Frank. I feel he did as good of a job as he could. My issues are with the Load agent who took my information. I did not want to refinance and it was based on a cold call I gave it a shot. I gave very specific conditions to why I wanted to refinance which included no cash at closing. He made commitments he could not keep and he maxed all the information I gave him instead of what I recommended. when the appraisal came through it was at my suggestion which was less than th... read more

Jesus L. 

on Birdeye

4 years ago

Good experience with PennyMac