PENNYMAC

Sagar W. 

on Birdeye

4 years ago

The online portal in the process of transformation has lost its real purpose. I uploaded all the needed documents to the portal but the loan officer could never see them causing frustration and time waste on my end. My loan officer also was a little rude and she didn't communicate properly and didn't send me the CD either 

Bernard B. 

on Birdeye

4 years ago

Frank Johnson made this whole experience go smoothly. He always had an answer to every question I had. I am pleased to have been able to work with him throughout this refinance process. Thank you 👏🏻👏🏻👏🏻 

Jedediah D. 

on Birdeye

4 years ago

I got the best rate from PennyMac but probably the worst service. I don't know who Joseph Ferrante is. I spoke to Maged Nashid whom I could bearly understand and I couldn't communicate very well with. I intend to apply for another Mortgage Loan in approximately 6 months and I feel like I don't want to deal with PennyMac again. 

Benjamin Adam D. 

on Birdeye

4 years ago

Very helpful 

Brittney M. 

on Birdeye

4 years ago

I was instructed to complete the closing paperwork before my ex-husband completed his portion, and was led to believe he had already completed the necessary paperwork (whether intentionally or unintentionally). My ex-husband never completed his portion, which I didn't even know was necessary to begin with (I won the house in a contentious divorce, and have the judgement which clearly states the house belongs to me). I missed work to accommodate the time necessary to complete the home appraisal, and sign closing paperwork, in... read more

Samuel L. 

on Birdeye

4 years ago

5 stars..... 

Zachary F. 

on Birdeye

4 years ago

Easy peasy 

Emily H. 

on Birdeye

4 years ago

It was great. 

DEBRA L. 

on Birdeye

4 years ago

Experience was good. Thank you.