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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The online portal in the process of transformation has lost its real purpose. I uploaded all the needed documents to the portal but the loan officer could never see them causing frustration and time waste on my end. My loan officer also was a little rude and she didn't communicate properly and didn't send me the CD either
Great overall fees and rates.
Smooth and painless! Thank you so much!!
We had to do the closing twice due to the fact, and this is not the fault of Marc Schneider, I'm sure, but my husband's social security number was incorrect on the first set of documents and we got all the way to the end of the closing before that was discovered. At that point we had to reset our closing and sign the papers all over again. I just feel as though things like social security numbers should be watched very closely by the person typing up these documents.
The Loan Processor knowing what he was talking about before he called me. The Loan Processor knowing the rules in the state that I live so that my closing wasn't cancelled the morning of. Diversity training so that all of the workers replace words like husband or wife with spouse or partner. Ensuring that the closing documents are sent out ahead of time (as was communicated) so they can be reviewed.
Communication and the customer service ~ I was not treated like just another mortgage.
Sandi was a pleasure to work with for our refinance. Constant updates and exceptional care took all the anxiety and stress away from the process. No questions were unanswered and never felt we asked too many questions. Thank you Sandi, I will refer you to all family, friends and even strangers.
Tynisha was very much on point for all the discussions. I had 4 loans in process, and she ensured that the process is smooth and efficient. She played a critical role in coordination and also prevented me from sending same set of documents for all the 4 loans (vs. sending it once). Thank you for all the support!
it was very good
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.