PENNYMAC

Jeffrey G. 

on Birdeye

3 years ago

After over a week going through the closing process and doing a cash out refinance, I now HAVE to reach out to the title company because the payout check was sent to me under my loan companies name rather than to the address that was provided to you guys when I signed the closing papers. If you actually took the time to look over the payout information I provided with the signed closing papers, I wouldn't be caught in this predicament cleaning up after you guys. 

Geoffrey T. 

on Birdeye

3 years ago

Very easy, quick and accurate experience from start to finish. 

Matthew T. 

on Birdeye

3 years ago

Great job, very professional great communication throughout the entire loan process/steps. I felt like the PennyMac team was exceptional. 

Stanley Whittaker S. 

on Birdeye

3 years ago

Everybody was very helpful from day 1 to the closing 

Daniel L. 

on Birdeye

3 years ago

Process done well. Thx. 

Stephen F. 

on Birdeye

3 years ago

I can tell you what could have made it better... and I'm not sure this falls on Gianna or someone else but the title company (the one PennyMac recommended) and PennyMac could not get on the same page about what the closing costs were supposed to be. My loan officers kept telling me closing costs were ZERO. But I kept getting emails from the title company telling me I owed $720. Despite multiple calls and assurances from representatives of the title company and PennyMac that the closing costs would/should be $0... Come signi... read more

BRYAN Bledsoe J. 

on Birdeye

3 years ago

The process was a great one 

Brian R. 

on Birdeye

3 years ago

No recommendations. Hard to get excited about a refinance. My expectations were met. 

Steven N. 

on Birdeye

3 years ago

Brittany was very efficient and effective!