PENNYMAC

TERRY G. 

on Birdeye

3 years ago

Staff was friendly and courteous. 

JEREMY W. 

on Birdeye

3 years ago

Thank you for helping me through the process for refinancing. I’ve had 3 loans with y’all and will continue to use u in the future 

Loren A. 

on Birdeye

3 years ago

The notary who closed my loan was unaware that I would be using a POA for my wife. I made this declaration EVERY time I spoke with PennyMac. I stated that I had a stamp as well. When the Notary arrived he stated that he was not made aware of any of this and that he would not allow me to use my stamp with the POA phrase our LAWYER wanted us to use. Me and my arthritis had to write everything out by hand. I WAS LIVID. I may be done with PennyMac forever. This happened during our covid restructure as well. Very Poor Company com... read more

CLAUDIA C. 

on Birdeye

3 years ago

Super easy and no time constraint at all. 

Ronald Watkins I. 

on Birdeye

3 years ago

Thanks to everyone who is part of the PennyMac team!!! 

Amber C. 

on Birdeye

3 years ago

Patient and thorough explanations 

CLARA W. 

on Birdeye

3 years ago

I was very pleased with my experience. The participants were cordial, patient, informative regarding the process making sure that I understood their explanations and periodically asking if I had any additional questions or concerns. I appreciate the care and concern demonstrated by the team. I would highly recommend this team to anyone considering this process. 

Kristin B. 

on Birdeye

3 years ago

Great! Thank you 

ALAN H. 

on Birdeye

3 years ago

The experience was seam-less and Penny Mac updated me weekly on where the loan process was. When the documents were ready an appointment time was made the rep contacted me to help keep us on track. She arrived on time, was very professional and personal. The service was outstanding!