PENNYMAC

Duane E. 

on Birdeye

5 years ago

Thanks for an easy refi process. 

Michael O. 

on Birdeye

5 years ago

The communication regarding our loan was nonexistent. We had no idea what was going on during the process. We were contact via email to schedule our closing. After we closed, we heard absolutely nothing about what was going on with our loan. Following our closing we were bombarded with emails from someone in the title dept to resign missing docs. Last week we were contact again by a different title company tell us our closing docs had been lost by Pennymac and we need to schedule a resign. 

Matthew G. 

on Birdeye

5 years ago

We had a closing scheduled and executed on 2 Sep and were notified 3 weeks later (21 Sep) that our closing did not go as planned and that we had to reschedule our closing prior to 25 Sep. Further, the closing notary did not show at the scheduled time 5 pm but rather after 7:30 pm. Additionally, we never received copies in advance of our final closing.I cannot in good conscience recommend PennyMac as a refinancing option. 

Nilda L. 

on Birdeye

5 years ago

Excellent service. 

Joseph M. 

on Birdeye

5 years ago

Pennymac has always been easy to deal with. The process is smooth, easy, and clear. 

CHARLES G. 

on Birdeye

5 years ago

All communication was excellent and concise. Very satisfying professional engagement. Can't think of a thing to change. Highly recommended. 

Marshall Blust J. 

on Birdeye

5 years ago

We difficulty with return phone calls. 

Stephen S. 

on Birdeye

5 years ago

The professional attitude Dion (hope I spelled his name right, he was awesome highly recommended for a raise 

William M. 

on Birdeye

5 years ago

It helped to be able to talk to the loan officer.