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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Beth provided clear communication regarding the refinance process and answered all questions promptly and accurately.
The process was very smooth, but since it was a refi from PennyMac to PennyMac, I had expectations that the refi team would understand the servicing side and would have alerted us to stop the auto-draft for our bi-weekly payments after the closing so money wouldn't have been taken out of our account that we will now have to wait for 20 days to get back. That was a little disappointing. Other than that, the process was smooth and all folks we spoke with were very professional and pleasant.
Communication was very poor— difficult to reach anyone to get information. Was a long and frustrating process.
My refi process was quick and easy. My loan processor was very friendly and helpful in answering my questions the time I had to call. I would definitely do business with PM again.
Simple. painless, like the electronic signing and document transfers which saved time of driving somewhere in-person. Over all a great experience.
Very simple process. Straight forward with very helpful people along the way.
The only good part was my initial interaction for the in take from someone else. Mr. Mueller has very poor communication skills and is the least knowledgeable person that I spoke with during this whole process. When I would call and talk to someone else, they answered my questions with a better attitude and better follow up then Mr. MUELLER. I am actually buying another home and will not be using your company after this interaction with your company.
Nathan made the process easy and stress free
I was given the best rate from the beginning and was assured Pennymac would best any other offer. I received several offers but none were close.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.