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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac’s loan officers, mymacteam and all other people who I was working with help so much to be clear about the process and closing on our refinance. Thank you all.
Thanks
Too hard to get any answers to my questions. I the main contact was sick. Someone should have been appointed to fill in for him. Phone calls went to voice mail all the time and calls were not returned. It seems as though you had just a single person handling all the loans in progress. I was not provided wire instructions in a timely manner.
It was not Joe's fault. I know the pipeline is backed up due to volume. It was mostly the communication between Joe and underwriting or doc review team. They did not have an idea on how to cashflow my income since I own my insurance agency. And it was supposed to close between 40-50 days and it was 57 days. Also the underwriters would request documents one at a time. Please do all at once otherwise it draws out the process.
Our re-fi went smoothly and quickly. We would highly recommend PennyMac.
The only good part was my initial interaction for the in take from someone else. Mr. Mueller has very poor communication skills and is the least knowledgeable person that I spoke with during this whole process. When I would call and talk to someone else, they answered my questions with a better attitude and better follow up then Mr. MUELLER. I am actually buying another home and will not be using your company after this interaction with your company.
Great friendly service
Nathan made the process easy and stress free
I was given the best rate from the beginning and was assured Pennymac would best any other offer. I received several offers but none were close.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.