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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a seamless process from start to finish, with little effort from me. I am extremely pleased and will recommend PennyMac to everyone that I know who is interested in refinancing. Nathan was professional, prompt and very nice to work with. Thank you!
We were not informed by our loan officer that we have to pay closing cost fees the escrow officer went to our house did the closing and asked for closing cost. technically before closing loan officer will emailed us in where to Pay/wired money Miscommunication and the instructions are not clearly addressed
PennyMac personel were very informative and prompt with answers to our questions. Keeping in touch with us via text was very nice. The closing agent was very prompt and got everything done in a timeily manner. It is so nice in this day and times to deal with a truely professional company.
The orginal person I was working with, I believe his name was Tom, was excellent and incredibly responsive. Once I was passed on to the MyMac Team I started to have difficulty getting responses and at closing my last statement showed me getting approximately $13 back. At closing we were surprised to find out we owed $131.31 and we didn't have our checkbook with us. This was a bit inconvenient and frustrating. Again, Tom was excellent and I would happily do business with him again.
I just want to make sure that the new Loan and the old loan that was paid 319618 is right because I made a payment on September 1 and the new principle was 318989 so where did the 700 more come from?
Better communication since it was done all online. Emails were never answered promptly, and when I called to ask questions because of the delayed emails, it would always go to voice-mail. I thought since I already had my past mortgage with pennymac would go seamless, but it ended with struggles, and always worried where in the loan process I was at. Would recommend to friends and family, but also would warn them of the troubles I had.
Plenty of helping out and communication.
I am still not sure if our loan closed. There has not been proper communication about the official close date.
PennyMac is a very professional and efficient mortgage company.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.