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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
By far, this was the most seamless refi I've ever completed. Thanks for a great job by all.
The closing process for our loan went very smooth and was not delayed. The people at PennyMac were very helpful and answered our questions in a timely manner.
We had to go through the refinancing twice due to the loan officer receiving wrong tax info and not believing us it was incorrect. He told us to research the issue with the title company. The second time was more pleasant. We were told not to make a mortgage payment which caused us to sign the closing documents twice in a week because Pennymac had the paperwork wrong. After closing we received a letter from Pennymac about the missed payment. Basically communication within Pennymac is broken.
Julia and Drew were awesome. They always knew what they were talking about, they were very professional, and very efficient. The close personal contact with each was a nice touch for "big bank." Thank you!
Excellent communication and service.
The PennyMac team from start to finish kept in constant communication with us. Following up and answered all questions I had for them. There was nothing unexpected that happened they were so on top of it. We are so thankful for the excellent customer service we received. The initial person that took our application really knew what he was doing and Nicholas Batten was so great at the constant communication. I never felt “in the dark” or not knowing what would happen. Thank you agaon
PennyMac Team was really great! From the beginning to the closing of the loan, they were available to answer all my questions. I was impressed on quick the closing was and would recommend PennyMac to everyone. Thank you Mr. Erik and Monisha.
Great job by the team. All steps in the process were laid out and happened as described. The time to closing was a little longer than I believe is the normal timeframe but with rates currently, so low there is a lot refinancing activity which extended the time to close.
Great job! Loan closed sooner than anticipated but because we received verbal communication weekly we were not surprised. Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.