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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had been requested multiple times for the same documents. Submitted early in the week, then requested again on Friday... and get a message saying “to ensure your loan closes on time we need these documents.”
Some of the closing documents had my last name in complete. Pierre instead of StPierre
PennyMac was the original lender, so when we refi’d it was frustrating that at closing we found my husband’s name misspelled. We and the notery could not reach anyone to assist us and had to cancel the closing. I was able to reach a customer service person who said a manager would call me back but I have year to hear from them. At the 2nd closing we found that his name was only corrected on half of the documents. We had to edit and initial the remaining documents. And still no call back!!
These are hectic times for mortgage loan companies who are handling a huge volume of applications to refinance at significantly lower rates. I experienced some delay being able to talk to a loan officer but once that happened, I received priority attention and the process was thorough and quick. Good people doing a good job!
Nick was great but the notary assigned was terrible and cased the delay. We were overcharged at closing and still do not have resolution on the mortgage withdrawn from our previous mortgage company- the one Penny Mac payed out, we are still missing over $3k from this transaction.
My closing documents final numbers were much different than the e-document that was sent to me prior to the closing date. The date had to be pushed back to have the documents revised. I still don't have the information I need to set up my auto payments on he new loan. On a side note, Deion Smith always answered when I called, or called me back very promptly. Also, I was disappointed to find out that lower interest rates were offered to other customers after I had already started my refinance.
N/A
good services
Nathan Hoffman was very knowledgeable and responded in a timely manner each time I reached out to him. His communication was very clear and precise.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.