PENNYMAC

Dale J. 

on Birdeye

5 years ago

Pennymac representative provided quality customer service. My experience during the refinancing process was very satisfying. 

Ashley F. 

on Birdeye

5 years ago

Great communication with all my questions and concerns. They were very helpful. 

STEPHEN T. 

on Birdeye

5 years ago

This re-fi was pretty simple, probably the easiest I've ever been through. Carlton was extremely helpful and always kept me in the loop with weekly phone calls. Great job bu all. 

DANNY S. 

on Birdeye

5 years ago

From the original phone call, we knew we had chosen the right company for our refinance. Communications were always prompt and complete. With all the required actions and closing in 14 days, our expectations were greatly exceeded! If possible, we would give ratings much higher than 10! 

Kristine D. 

on Birdeye

5 years ago

I only had issues with not being able to get ahold of Robert Winkler. I told him about his phone number not sending to me to his voicemail, but rather putting me into the main number where I would hold for 15 minutes for someone who would say I needed to call Robert! I explained this to him and he would say, "I don't know why that is, but ok." What in the world! Thank you for not caring about the frustrations we had to deal with. What exactly did you do for our refinance????? 

CHARLES C. 

on Birdeye

5 years ago

Thank you for an easy process and Michelle was great! 

Nicolette D. 

on Birdeye

5 years ago

PennyMac refinance process was easy and the loan team was very efficient! 

JIM H. 

on Birdeye

5 years ago

I have been with Pennymac for a few years now. Refinanced twice already. They are honest and up front with their answers. Answered all of my questions. Reassuring me why I stayed with them. 

Wallace D. 

on Birdeye

5 years ago

The loan officers were very professional. We love the Penny Mac web site and customer support.