This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was confusion with the homeowners insurance and the numbers were still wrong at closing, which made our monthly payments higher than expected. The refi process took over 60 days. Our processor was very nice & informative. He was also quick to respond to our concerns most of the time. Overall, I feel that a local lender could have done better.
Nathan worked quickly and promptly to questions I had and to get everything with loan and closing in order. Very pleased with PennyMac and look forward to working with now and in future. Nathan was very professional and kind I enjoyed working with him on our loan and closing.
Relatively simple, although it seemed to take longer than we thought it would for a 'streamline' refi.
Drew did a great job explaining the process and moving us along so that we stayed on schedule.
Fast an easy, there every step of the way.
Overall, given the volume of refinances during the pandemic, the entire PennyMac team was prompt, professional, and very helpful every step of the process.
Simple, fast, great communication, loved being able to close at my dining room table. All support personnel from beginning to end were very friendly and professional. Closed in record time compared to most companies I've used before.
Straight forward, quick, saved money over the long haul.
Overall, our experience was good. When we did get to talk to someone, every person we spoke to was helpful and friendly and made sure all our questions were answered. But unless we initiated the communication, we did not receive any updates during the refinancing process. It was supposed to take 30 days or less, but ended up being more than 2 months, and during that time, we were not given any updates for our application explaining why it was being held up. That was a bit frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.