PENNYMAC

Ronald W. 

on Birdeye

6 years ago

My refi with Robert exceeded my expectations. The entire process was handled in a professional manner. Robert made sure that I understood what was happening throughout the entire time. I honestly didn't expect this loan to go through as fast as it did. I'd certainly recommend Robert to anyone that is requesting mortgage services through PennyMac. 

GARY P. 

on Birdeye

6 years ago

This is my third loan with PM, they have always been professional, and on time. 

ROBERT Jones S. 

on Birdeye

6 years ago

There was confusion with the homeowners insurance and the numbers were still wrong at closing, which made our monthly payments higher than expected. The refi process took over 60 days. Our processor was very nice & informative. He was also quick to respond to our concerns most of the time. Overall, I feel that a local lender could have done better. 

Tara H. 

on Birdeye

6 years ago

Nathan worked quickly and promptly to questions I had and to get everything with loan and closing in order. Very pleased with PennyMac and look forward to working with now and in future. Nathan was very professional and kind I enjoyed working with him on our loan and closing. 

Edward F. 

on Birdeye

6 years ago

Relatively simple, although it seemed to take longer than we thought it would for a 'streamline' refi. 

Carl C. 

on Birdeye

6 years ago

Drew did a great job explaining the process and moving us along so that we stayed on schedule. 

Cheryl W. 

on Birdeye

6 years ago

Fast an easy, there every step of the way. 

CHAD W. 

on Birdeye

6 years ago

I was told closing was going to be at 9am. It didn’t happen. I had to drive the urgency and process to ensure it then closed at 7:30 pm that day. Poor communication throughout closing day. Not able to get ahold of needed people at PennyMac, docs incorrect. 

Julius E. 

on Birdeye

6 years ago

5 star