PENNYMAC

JAMES C. 

on Birdeye

6 years ago

Zack handled our refinance most expeditiously. He was very professional and handled everything in a timely manner. 

BRANDON P. 

on Birdeye

6 years ago

Super easy and quick process. Started and closed the process in just a few weeks with a great interest rate! 

Denise Kinzeler K. 

on Birdeye

6 years ago

Loan process was well communicated, accurate and fast. Very smooth. No complaints. 5 of 5 stars 

RAMONA S. 

on Birdeye

6 years ago

Overall, given the volume of refinances during the pandemic, the entire PennyMac team was prompt, professional, and very helpful every step of the process. 

Julius E. 

on Birdeye

6 years ago

5 star 

JAMES J. 

on Birdeye

6 years ago

Simple, fast, great communication, loved being able to close at my dining room table. All support personnel from beginning to end were very friendly and professional. Closed in record time compared to most companies I've used before. 

LEWIS B. 

on Birdeye

6 years ago

The team was awesome as always! This happened super fast and was easy to do. When I looked at my refi I only looked at one place because I knew I wanted to stay with the team that would make it happen. I have nothing but great things to say about PennMac. I am a customer for life. 

Johnnie Hugle J. 

on Birdeye

6 years ago

Straight forward, quick, saved money over the long haul. 

Justin W. 

on Birdeye

6 years ago

Overall, our experience was good. When we did get to talk to someone, every person we spoke to was helpful and friendly and made sure all our questions were answered. But unless we initiated the communication, we did not receive any updates during the refinancing process. It was supposed to take 30 days or less, but ended up being more than 2 months, and during that time, we were not given any updates for our application explaining why it was being held up. That was a bit frustrating.