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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The great team at Penny Mac makes home buying easy!!
My recent experience of refinancing my PennyMac mortgage loan was absolutely painless. I was guided through the process by Joe Kirleis who was both efficient and courteous. Kudos to him and PennyMac for a job well done.
My only suggestion is to make a scale of the loan status as it progresses. I want to know where I am at in the process as it goes along.
Not sure who you’re asking me to report on, but the one person I had most contact with was Thomas Papageorge. Everything with him was great until the end. He was supposed to call to discuss final numbers. Also I had a couple of issues come up after I signed closing docs and I never hear back from him either time. I feel that once he knew the deal was done, he didn’t need to respond. While that may be true, I won’t refer people to him directly. I will still refer people to Penny Mac.
Personable and professional
My refinance process was quick and easy. My loan officer, Mr. Timothy Carter communicated with me very thoroughly and ensured I understood the process from beginning to end. I will most definitely recommend PennyMac to all those looking for a wonderful home loan experience!
Overall good experience with just a couple of issues along the way. Although the issues were not critical, they were still a little concerning. First I was told the loan would close in a week. Then a week later I was told that the title team forgot to do the paperwork for subrogation and closing had to be moved for an undetermined period. Thankfully it took about 2 additional weeks. Finally, PennyMac called my employer for employment verification without giving me a chance to warn the employer.
multiple emails from different people, hard to track and find communications due to this. Had to prompt followup to find out what was happening rather than getting live updates. otherwise o.k. would be better to have one single individual to communicate with. Friendly people but process needs improvement
Great customer service always take time to answer my request
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.