PENNYMAC

RICKY C. 

on Birdeye

6 years ago

The technology used for loan was awesome. The type of loan vehicle made the process low intensity; very few documents required or validation of personal profile info. The lack of communication and the errors on the documents was disturbing and put me in an awkward predicament, specifically at closing. The loan specialist and the loan processor were very professional and knowledgeable, but they made mistakes and I suspect is because they are overwhelmed with an increased volume of work! 

Crystal L. 

on Birdeye

6 years ago

He was always straight to the point. Clear quick and easy! 

Matthew R. 

on Birdeye

6 years ago

Timothy was a pleasure to work with, he was very helpful. It was other parties that either failed to communicate or failed to execute. My closing was scheduled and the notary never showed up. There was no call or email letting us know it was canceled. When the refinance was initiated I was told it would close in 2-3 weeks. It took 3+ months because you’re team is unorganized and failed to execute anything in a timely manner. Very very very disappointing. 

Clinton T. 

on Birdeye

6 years ago

Great experience from start to finish. We were already PennyMac loan customers, but checked around with other companies before refinancing. The decision was very easy ... stay with PennyMac. We highly recommend. 

PAUL C. 

on Birdeye

6 years ago

All individuals involved in the process were knowledgeable, and worked with a sense of urgency. Danny was always returning my calls in a short period of time, and was in constant communication with me. 

BRENDEN P. 

on Birdeye

6 years ago

When I called and emailed to ask questions it took days sometimes to get replies. I’d submit documents and then a day or two later they’d call asking me meaning emails and the portal were clearly not checked. They marked my VA loan status wrong causing delays. No one could tell me what home inspections I needed so I ended up paying $500+ in inspections I didn’t need. When it came time to close the funds were delayed in wiring and I had to sit in the closing office and wait hours for the funds. 

MARK T. 

on Birdeye

6 years ago

Thank you 

Alisa H. 

on Birdeye

6 years ago

Merrill Von Bargen was excellent to work with. She was very thorough and I felt she did an outstanding job. Carlton Blood was very difficult to work with. His attitude was poor when I had questions and his knowledge was very insufficient. He made me feel uncomfortable and I would not recommend using him to others. 

Neil N. 

on Birdeye

6 years ago

More honesty in figures originally quoted