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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nick Haggan is a mortgage loan saint. He was awesome from beginning to end. I am very happy.
Overall good experience with just a couple of issues along the way. Although the issues were not critical, they were still a little concerning. First I was told the loan would close in a week. Then a week later I was told that the title team forgot to do the paperwork for subrogation and closing had to be moved for an undetermined period. Thankfully it took about 2 additional weeks. Finally, PennyMac called my employer for employment verification without giving me a chance to warn the employer.
multiple emails from different people, hard to track and find communications due to this. Had to prompt followup to find out what was happening rather than getting live updates. otherwise o.k. would be better to have one single individual to communicate with. Friendly people but process needs improvement
The overall experience and process was thorough and professional. The fact that Deion was always accessible was huge for me. I don't think I ever called and he wasn't available. Information was given, and questions answered. I did not feel like I was talking to a stranger! The only area I question is how long the total process took. I expected a shorter process. That is an area I think PennyMac can improve on. But time was not a factor for me and thoroughness was, and that was achieved! Taddaw!
I had a great experience with PennyMac in refinancing my home. Communication was excellent and the process went smoothly. I am extremely excited to have reduced my monthly house payment and will recuperate my loan costs in less than a year. Thank you PennyMac for the easy process and coming to my home for the closing process which took less than 30 minutes to sign all the documents!
Youu guys delay my closing by a few days into the next month just so you can charge me an extra $1030. Very dishonest and will never use you again
Extremely difficult to get a hold of somebody to talk to. Anytime there was a question or issue, it required multiple days of phone calls before I was able even talk to a person or get answers. Email communication was very redundant. Seemed like staff was not communicating with each other.
Everything they said would happen, did. Smart people to work with.
I was told my loan rate was locked in, then I found out it wasnt. Friends are getting a 2.25 percent loan based upon the same scores I have. Very disappointed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.