PENNYMAC

Sydney W. 

on Birdeye

6 years ago

Nick Haggan is a mortgage loan saint. He was awesome from beginning to end. I am very happy. 

MONIQUE G. 

on Birdeye

6 years ago

Overall, we ended up with refinancing significantly lower than our original interest rate, so in that respect I'm extremely happy with the outcome and the fact that the paperwork process was easy. Only downside is it took some leg work getting to the rate we are currently at and had to receive a competing offer with another agency to get our current rate. 

Tarik S. 

on Birdeye

6 years ago

The overall experience and process was thorough and professional. The fact that Deion was always accessible was huge for me. I don't think I ever called and he wasn't available. Information was given, and questions answered. I did not feel like I was talking to a stranger! The only area I question is how long the total process took. I expected a shorter process. That is an area I think PennyMac can improve on. But time was not a factor for me and thoroughness was, and that was achieved! Taddaw! 

Paul A. 

on Birdeye

6 years ago

Happy with the process 

Walter T. 

on Birdeye

6 years ago

The total cost that was recorded on closing sheet was incorrect. 

JOHN H. 

on Birdeye

6 years ago

Dealing with Nathan Hoffman was a great experience! He was very professional and extremely responsive anytime I had questions! 

MICHAEL S. 

on Birdeye

6 years ago

Quick, easy, painless. When we had questions they were answered almost immediately. 

Steven Schuh J. 

on Birdeye

6 years ago

After filling out the applicationnonljnr, having you Call me, putting me on hold to wait for a an hour. If you call me you should be ready, not waste my time waiting for you. 

JUAN DE J. 

on Birdeye

6 years ago

Our process from start to finish were done in a few days. All paperwork needed was communicated on a timely matter.