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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall, we ended up with refinancing significantly lower than our original interest rate, so in that respect I'm extremely happy with the outcome and the fact that the paperwork process was easy. Only downside is it took some leg work getting to the rate we are currently at and had to receive a competing offer with another agency to get our current rate.
The overall experience and process was thorough and professional. The fact that Deion was always accessible was huge for me. I don't think I ever called and he wasn't available. Information was given, and questions answered. I did not feel like I was talking to a stranger! The only area I question is how long the total process took. I expected a shorter process. That is an area I think PennyMac can improve on. But time was not a factor for me and thoroughness was, and that was achieved! Taddaw!
Youu guys delay my closing by a few days into the next month just so you can charge me an extra $1030. Very dishonest and will never use you again
Happy with the process
Dealing with Nathan Hoffman was a great experience! He was very professional and extremely responsive anytime I had questions!
After filling out the applicationnonljnr, having you Call me, putting me on hold to wait for a an hour. If you call me you should be ready, not waste my time waiting for you.
Great customer service always take time to answer my request
We were on a little trip when this was being processed And when we were not able to make it home to sign the closing documents on the scheduled day it was easy to get it changed a couple of days. Thank you
Our process from start to finish were done in a few days. All paperwork needed was communicated on a timely matter.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.