PENNYMAC

Peter J. 

on Birdeye

6 years ago

Lowering the over all cost of refinancing. Also no one asked me If I wanted to put more money down to lower my payments. But I should have asked myself. I wanted to put 100K down to lower payments. But over all it was fine. 

HOPE X. 

on Birdeye

6 years ago

THe reliability from the loan officer to the underwriter. Chris Cruz and Robert Wrinkler was able to assist us with every step of the way. Even though Chris was on leave, he reach out to us even though he didnt have to and kept us in his mind with all that is going on and was really professional with his knowledge, guidance and assistance as well as Robert. Max customer service. Max professionalism. Chris was able to put himself in our shoes and work along side of us every time. 

Long V. 

on Birdeye

6 years ago

Best rates in the country. Jane Riley and Deion Smith are the best. Thanks from my family to yours. 

Michael B. 

on Birdeye

6 years ago

The offer I was made seemed to indicate that I would have all costs covered by the lender credit. In fact, I ended up writing a check, albeit a small one. Just do the deal you make. 

Gary W. 

on Birdeye

6 years ago

Elizabeth Bewen the loan processor and Dominic Cifarelli the loan officer are the only reason I didn’t give up with the loan process. They worked so hard to make sure it closed on time. They are amazing at their job. However, the rest of the Mac team stressed me out. Different people would call me asking for documents to be uploaded, not even taking the time to look in the uploaded documents to realize that the stuff was already sent. It was a very frustrating and stressful experience. 

WILLIAM KLEM J. 

on Birdeye

6 years ago

The process went smoothly and even faster than we expected.it went through a month earlier than we were told it would take 

BENJAMIN K. 

on Birdeye

6 years ago

Awesome job. 

Richard M. 

on Birdeye

6 years ago

too many people involved. lack of inportant communication. case at hand... asked what needed to be done so penny would not take a mortage payment in july. well, you did and thats bullshit and lack of communication on your part. how do you take out a mortage payment out on mortage the does not exist I expect that mones returned pronto including my escrow. you took money that was not yours to take. kind of like theft. big boys like penny should never make that error. 

Edward S. 

on Birdeye

6 years ago

getting hold of anyone for info via phone was near impossible. example was trying to get info for setting up auto payment thru checking. was given numbers to call , no luck, told you all would call with info, "still waiting" ! told info would be in documents to be sent to us including account number.