PENNYMAC

CARL E. 

on Birdeye

5 years ago

Mr Deion Smith was very kind and professional. He was easy to talk too! He made me feel comfortable asking him about all my concerns. Mr. Deion is a valuable person to have at Pennymac!  

Brian H. 

on Birdeye

5 years ago

Penny Mac is a great lender! Easy to deal with and great customer service! 

DIVINE P. 

on Birdeye

5 years ago

5stars for my experience,job well done,everything is great,Nathan is accurate and friendly for all our requirements and documents👍😃👏 

SAMANTHA T. 

on Birdeye

5 years ago

My refinance was so easy! The PennyMac Team kept me in the loop of every step and called just to let me know things were still going as expected. This process was Great thanks to Nathan! He was very informative and answered all of my questions clearly! 

PANAGIOTIS S. 

on Birdeye

5 years ago

Great communication 

KENNETH F. 

on Birdeye

5 years ago

There were hiccups along the way. There's 1 thing not absolutely clear, but that's not directly a matter of the refinancing. Denny was usually very quick to reply. He got our questions answered as well as possible from his end. When the paperwork was initially not correct (as discovered only after the notary got here) he got it fixed. Someone else at PennyMac said it was fine, but he knew better and took the right action. The ratings on this survey did not work when clicked. I rate 4 stars. 

CHRISTINA D. 

on Birdeye

5 years ago

having more communication with your person, easier ways to contact people with questions that may arise 

TIMOTHY C. 

on Birdeye

5 years ago

Very pleasant experience. Simple and easy process. The people were professional and friendly 

Troy W. 

on Birdeye

5 years ago

Nicholas, is an exceptional representative for the PennyMac company. Communication was very clear which made the process smooth and quite simple. His customer service makes me look forward in doing future business with PennyMac. He does stand by his word. Thanks again