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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process to refinance our existing mortgage with Penny Mac was seamless and efficient. Every question was answered quickly and thoroughly. Even when closing was pushed back a week due to last minute cancellation of the notary, our late evening call was answered and our closing was rescheduled in a very timely manner. We had a great team to work with getting our mortgage refinanced ! Highly impressed with Penny Mac's process on refinancing ! And would do it all over again !
Communication within PennyMac is lacking and portal system never seems to send the documents to the right person. We started the process 45 days prior to closing and only was able to close on time when we escalated the communication issues to upper management.
Mr Deion Smith was very kind and professional. He was easy to talk too! He made me feel comfortable asking him about all my concerns. Mr. Deion is a valuable person to have at Pennymac!
Penny Mac is a great lender! Easy to deal with and great customer service!
My refinance was so easy! The PennyMac Team kept me in the loop of every step and called just to let me know things were still going as expected. This process was Great thanks to Nathan! He was very informative and answered all of my questions clearly!
Communication, Communication, Communication. Definitely, I expect to have answers of my questions asked via email, or voice message several times. Unfortunately, no answers were available until the day of closing or transferring the fund. This was worst possible experience.
having more communication with your person, easier ways to contact people with questions that may arise
The representatives I spoke with were great about returning emails and phone calls. The process was made easy by their attention. There were some peculiar scenarios that applied to my loan process, and they were able to get answers for me right away. The only stumbling blocks were some of the documents needed to be sent multiple times, and I felt that going into my closing, there was my loan might not be approved. Overall, I am satisfied, but felt that the level of stress was significant.
Very pleasant experience. Simple and easy process. The people were professional and friendly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.