PENNYMAC

Gustavo C. 

on Birdeye

6 years ago

If someone is in escrow they should be able to call their rep directly or chat with them on the fly. the system is to archaic and i wish not to go through his again. 

JASON O. 

on Birdeye

6 years ago

Very easy refinance. 

CONLEY W. 

on Birdeye

6 years ago

! 

Scott V. 

on Birdeye

6 years ago

I have to say that everyone involved was more than courteous and joyful. I would say that is no pain in your guys game. One thing i have to say that you guys are very certain by telling me, excuse me but i have to verify who are you talking to. I give you guys a A+. Very secure system. Thanks for your service. 

DARLENE D. 

on Birdeye

6 years ago

I began this process in March. The first loan officer apparently was removed from the case and the new one assigned did not contact me. After a few weeks of no communication, I reached out to the toll free number. It was then I was put in contact with Deion. When I spoke To Deion I indicated I wanted My own title company. That request fell on deaf ears. After another few weeks I was Contacted by my new loan officer who was not aware of my issues. This was the worst experience ever. 

Kyle A. 

on Birdeye

6 years ago

It was a great and easy process. Only thing was I would get voicemails saying they didnt need documents then I would get an email saying documents were needed. Other than that things were great! 

FRANCIS Berridge S. 

on Birdeye

6 years ago

Good communication from start to close. Would highly recommend. 

CORY P. 

on Birdeye

6 years ago

N/A. 

JOSEPH HAINES J. 

on Birdeye

6 years ago

Zach was great! He was on top of the loan process and kept me in the loop regarding the steps and sent documentation quickly and the eDocs was easy to use. Thank you for the quick turnaround.