PENNYMAC

RICHARD G. 

on Birdeye

6 years ago

Communicate, communicate, communicat... 

ROBERT L. 

on Birdeye

6 years ago

Overall experience was and is great. I always look forward to having a great company maintaining my loan looking out for my best interest. I'm so pleased and so glad I'm in the same company that has your back . You guys are great and keep up the great work to make people's lives better and easier. 

JOHN M. 

on Birdeye

6 years ago

We didn't need to resubmit alot of paperwork. 

AMANDA A. 

on Birdeye

6 years ago

BETTER COMMUNICATION 

Robert P. 

on Birdeye

6 years ago

I received an email asking me to fill out some VA forms. When I followed the link in the email it wasn’t clear which forms needed to be signed. When I got a follow up phone call from Denny it took me several times telling him the same thing before he bothered to look at the forms I filled out when I first started the process with Joshua Leatherman only to find the form he had been requesting had already been signed. 

JORGE R. 

on Birdeye

6 years ago

Loan process was very easy and on time. Very happy with the service that Pennymac offered . Simple and easy. 

Jennifer L. 

on Birdeye

6 years ago

In the end we closed in time because of the dedication of many people on the Penny Mac team; however, we wouldn’t have had the last minute fire drill if the issue about LTV and appraisal was caught weeks before. This was clearly the fault of the Penny Mac team and jeopardized our loan. Furthermore, I was mislead about where the loan was in the process by my loan officer. Several time he said it was approved when it wasnt. This added so much upheaval that wasn’t necessary. But in the end we close 

CHRISTOPHER M. 

on Birdeye

6 years ago

Shorter closing time from start to finish. Not having to deal with multiple request for the same documents 

Juan P. 

on Birdeye

6 years ago

Great overall service