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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Gregory is a wonderful, honest, helpful, and professional person. I'm very satisfied with his services!
It was a flawless transaction. PennyMac went beyond expectations and crushed any competition trying to match. The rate was one of the best I ever had. PennyMac is the future if you give them a try. My loan officer is the best in the business. Second to none!
Communication was terrible! And my loan processor didnt catch the one detail that could have saved us a big headache the days before closing!
There were a few times where I emailed the required and requested documents and the representative still called and asked for the same documents. Repetitive. Try to fix that please
We refinanced and also our daughter refinanced her mortgage thru Penny Mac
I sent two emails with questions to Austin and never did I receive a response. 4/6/20 and 4/9/20. Also sent one email to my loan officer Paul Pothast on 4/8/20 and did not receive a response.
I've had several mortgage loans and refinances in the past. PennyMac, by far, offered the best customer service, interest rate, and ease of process that we have ever experienced.
I requested calls from pennymac several times that were not answered. The closing documents did not reflect our last loan payment. The final numbers I have yet to see....but we are hopeful they will be correct. When I called in, several times, I could not get to my loan officer and the person I did talk to seemed to be little informed. Overall, I feel our loan officer did not keep us informed at all. If it were not for past satisfaction with pennymac we would have gone with another lender.
There was some.lqck of communication as to where we were in the re-fi process because there was no loan status ever showing in our portal. That said whenever we asked, we received a response within 24 hours. Great service overall.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.