This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the time I started to closing it was great with only one question and that was answered quickly.
Knowledgeable staff and great customer service. I would recommend PennyMac loan services to friends and family.
Great service
I was updated daily and my rates where actually less that what was predicted. Professionals of the highest levels.
Having a single contact that I could talk with would have been great. Every time I called the 800#. I would get a different person and have to explain everything or wait for the person to review the file. It was very difficult to get ahold of someone specific, when you need to ask a question. When I left a message, I probably received a return call 1/2 the time, and usually not very quickly. We would be asked to send something in, would do it, then still be asked again. Lots of repeats
From the start to the end we could not have asked for a better experience.
Great experience
Provide a process map of who is involved, what happens 1st, 2d and 3d for the refinancing. By the way, the title company's point of contact was the CEO on paper but an agent, in reality. I did not have the agents name until day after closing and they were not available by phone at closing time (630pm EDT). Closing documents were missing 3day refusal notice, and mis- represented an existing easeway on the property.
Professional service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.