PENNYMAC

RANDALL S. 

on Birdeye

6 years ago

Got the rate we were looking for... 

Alfredo H. 

on Birdeye

6 years ago

The whole process went great, agent were really helpful and available to answer any question I had. If the time comes, I will make sure to keep my business in "the family". Thank you mac team. 

CARL TILTON S. 

on Birdeye

6 years ago

yes. the sweet lady that did the loan for use. 

RAYMOND L. 

on Birdeye

6 years ago

First time doing a refinance an my experience with penny mac was a good experience 

LAURA H. 

on Birdeye

6 years ago

Nick and the other employees were courteous and clear on what needed to be done to close my loan. I appreciate all the work they put in and I was very pleased with the results. I would highly recommend them in the future. 

WILLIAM G. 

on Birdeye

6 years ago

Everything was Ok except I was on hold for a long time when I called and it was tough getting a call back for a few days. The last few days was much easier to communicate. I don't believe it was the fault of of anyone accept you were really busy. Otherwise I would give it a 10 across the board. 

DAVID H. 

on Birdeye

6 years ago

Have your loan officers know their rules and regulations better. 

PERCIE G. 

on Birdeye

6 years ago

1 

Tom W. 

on Birdeye

6 years ago

There was a lack of communication. Our signing appointment didn’t show twice, and we were not informed of what the problem was. We we’re the ones that had to call both times to find out what was going on. We closed well over a week past what we had originally scheduled.