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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent, quick service.
Smooth and not complicated
Nathan Hoffman was excellent to deal with and communicated promptly, the department that handles the closing documents was a bit confused, but other than that my experience with Nathan was excellent!
Drew did a great job of communicating with me despite being put in a difficult position. My subordination took way/way longer than it should have...not his fault. On top of that, some of the requirements that P-Mac had for my specific escrow situation were made challenging by folks clearly above Drew's level. He did his best to try to remedy the situation but was constrained by requirements of his management; it was ultimately resolved. Drew kept a calm demeanor even when I sometimes didn't.
Piss Poor communication from the time my application left Jane Riley. Jane was wonderful! Nicolas Batton needs a class in Customer Service & Communication. I received 1 phone call from him during the loan process that was pushing 60 days. I would call & ask for him specifically & I was always told he would return my call IF I didn’t want the agent on the phone to assist me. Nicholas Never Once returned my call. I would email him & ask him to call me, he would not call. Much more 500 char limit.
Liked the portal to upload documents, however the portal was not good at updating any kind of timeline or current status.
Was guided through the process every step with consistency to ensure everything was completed the first through. Customer service was great and courteous through the whole process. Thank you
I had some questions for Monisha Gleghorn and never got a response from her. had to relie on others.
Excellent to work with, good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.