This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nathan was outstanding during this process. He kept me informed and communicated with his team and I constantly. Thanks to all and especially NATHAN for your professionalism.
When we couldn’t get through to Nicholas we were able to get through to Angey Wu who was a great help. We’ve had PennyMac previously and are thankful to be with them again. We know it’s a time that the Lon officers are extremely busy. Overall the customer service was great.
This was all done fairly well but the level of care wasn't what I expected. I only heard from Sara once with no additional follow up. We asked twice for a re-eval of the interest rate with no movement. Just seemed as of PennyMac considered this a done deal and didn't have to really work for our business. One of the only reasons we closed with you guys was because we we were able to get the rate we wanted. Had another company provided the same rate we would have strongly considered leaving.
From beginning to end I kept informed of where we were in the process of loan, Sara gave me weekly update without fail.
If our representative had returned our call to answer a few last minute questions which we had.
Quick process, they handled everything great!
Just how easy the process was
Everything was explained great and the process was very easy
The whole process went very well. The refi staff were great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.