PENNYMAC

MARGARET V. 

on Birdeye

6 years ago

The whole process was completed in less than 30 days. 

CRYSTAL K. 

on Birdeye

6 years ago

Very easy and quick process. The team was very helpful and friendly 

Johnny Vanderhorst J. 

on Birdeye

6 years ago

The process was easy and straightforward. When there was an error on one of the documents it was quickly taken care of. 

FARIDA M. 

on Birdeye

6 years ago

I tried several times to speak to the loan officer but he never returned my calls. I had questions regarding my husband's name on the title. Wanted to know if I should do a quit claim deed but he never returned my calls. Also, was trying to find out if he received a pay off letter from one of my creditors but couldnt get thru to him. I think you should provide more lines of communication between the lender and the borrower. 

James Y. 

on Birdeye

6 years ago

The process was easy for document uploading and requests 

KELLIE H. 

on Birdeye

6 years ago

The entire process was quick and seamless. The only hiccup was that I was asked for the same docs that had already been supplied. Otherwise, everyone I communicated with were professional and friendly. 

JEREMY S. 

on Birdeye

6 years ago

We had a few little miscommunications, but overall the response from PennyMac and all of the individuals we spoke to helped our refinance process be pretty painless and easy to do. We are happy that we refinanced with PennyMac. 

STEVEN B. 

on Birdeye

6 years ago

I had an unexpected closing cost because of mistake made on PennyMacs' end with insurance. I was led to believe that there were no closing costs and then asked to bring money to the table a DAY before closing. 

Macleen S. 

on Birdeye

6 years ago

They answered all my questions, so I was able to understand all the paperwork.