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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole PennyMac team is awesome!!!
My loan officer really worked hard to get my refinance approved and the MAC Team was exceptional . Expectations were exceeded every step of the way!!!
From start to finish everyone was very helpful, respectful and understanding.
A one service
They were always there to answer our questions and help us through the process.
Over all the process was too long. Maybe its the new laws maybe its just the way it is. Seemed to be way too much paperwork. I had a pile of paper after closing almost an inch thick. I only bought a house, wasn't building a rocket.
The communication between PennyMac/ The appraisal companies / the notary was terrible. I received conflicting info more than once and took 2 days off of work with no shows from the appraisal companies. It seemed everyone I talked to did not have updated / correct information regarding my loan process. This process took way longer than expected. It was an awful experience. I'd recommend you improve your processes with your external vendors to improve the customer experience.
Easy and quick from start to finish
Robert Macias originally started the whole process for me, and explained so many things to and for me very clearly and accurately. I felt he was genuinely sincere and had my best interests at heart. I appreciate everything he did for me, he made good on every single word. Nicholas Hagan took over the process from there and completed the loan in a very timely manner. I have already told numerous people to contact this company for any mortgage needs as I feel they will be extremely satisfied!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.