Pet Paradise Houston Hobby

Dee D. 

on Yelp

5 months ago

The only thing good about this is the location. It's close to the airport. I found this place after seeing an ad online for a free day of boarding for new customers. Long story short due to the front desk staffs miscommunication. I never got it. I normally will give a place more than the benefit of the doubt. But I definitely had 3 bad experiences here. I pretty much used them as a last resort. And once I cut my trip short to return to get my dog. On the last pickup I got my dog back and he had dried up poop on his botto... read more

Vanessa G. 

on Yelp

5 months ago

I'm really disappointed with the way this place handled my dog's stay. When I picked him up, he had a large infected rash, and no one had informed me about it. I called and emailed and left a voice mail,no response. The only time they got back to me was after I left a negative review in their survey. They promised to call me and check the cameras, but it's been over 3 weeks and I've heard nothing since. I understand that things can happen with pets, but the complete lack of communication and follow-up is unacceptable. If I'... read more

Madeline G. 

on Yelp

9 months ago

I have NEVER been to a grooming/boarding business that has such TERRIBLE front desk staff. I was told when booking to drop my babies off at 6am and bring proper vaccination records, when I get to Pet Paradise the office was closed and there were other cars waiting in line who I assumed also didn't know they opened at 6:30, my partner and I waited for them to open, once they did we made it inside with our babies. The front desk staff was no where near personable when we walked in no hello or good morning granted it was early,... read more

Kaylee K. 

on Yelp

11 months ago

I've used Pet Paradise in multiple cities and decided to try this location after moving to Houston. However, I've had recurring issues--feeding mistakes, lost toys, and not receiving the correct amount of leftover food, which is expensive. During my dog's last stay, I provided clear feeding instructions, emphasizing that he had already eaten and didn't need food until the next day. They ignored this, ran out of food, and I was out of town, unable to provide more. Upset, I spoke to a manager who assured me that only managers... read more

Adrianeli O. 

on Yelp

a year ago

My puppy came home crying. After watching the puppy cameras all day, I want to say she was only in the outside play area for about 30mins. 

Brittany G. 

on Yelp

3 years ago

I don't even know where to start. After looking at the cameras and seeing how she was doing, I noticed that she has not been eating it was very concerning , so I called pet Paradise to ask if she has been eating. Pet paradise alerted me after two days that my dog has yet to eat anything I've told them that I was very concerned about this due to the fact that prior to dropping her off she really didn't eat pet Paradise told me that they would have everything under control and they asked me different things that they could do ... read more

Kyle C. 

on Yelp

3 years ago

This is a terrible company. They lie, cheat , & steal from clients. You set up a 5 day boarding online ph all money upfront and the day before you trip, (4pm on a Sunday ) you get a call stating sorry we can't accept your animal last minute sorry nothing we can do even though you have had it scheduled for 2 weeks. I travel a lot for work and this was going to be my go to. Unfortunately the serviced was horrendous and I will be forced to express my personal opinion do to the lack of communication and competency. The yelp revi... read more

Jeffrey S. 

on Yelp

4 years ago

Pet Paradise was recommended by a friend/co-worker. So what could go wrong, right? Everything went wrong. Not even 30 minutes from leaving and arriving at our Terminal at Hobby Airport, a representative calls and asked if we can come pick up our baby, really? This really does not leave any confidence in this facility. We are told she is very anxious and scratched at the glass and now she is bleeding. If we could've picked her up or send someone to do so, we definitely would have. Unfortunately that is why we left her ... read more

Amber P. 

on Yelp

5 years ago

I really want to like this place... BUT... I don't get good vibes and my gut is telling me to try somewhere else. They staff is nice but they don't seem to be very transparent or accountable. First... For our dogs "meet and greet", I watched the webcam nearly the entire time and I never saw him out of the private run. When I asked "did he get a chance to play in the yard?"... they said "he should have" but didn't give me a confident answer. His report card seemed generic and didn't sound like his typical personality. S... read more