Pet Paradise Houston Hobby

Eula Bush M. 

on Yelp

13 years ago

Service was good.We went to check the facility and ask questions before we left for vacation. They xeroxed her immunization record and asked about her temperament/socialization skills around other dogs. Sugah, our schnauzer seemed content when we picked her up. Pet Paradise was a much needed service in this community. They also give 20% discount if you are a nurse, police officer or fireman. 

Maureen I. 

on Yelp

15 years ago

If you know my dog, you know she is a handful and a half. The sweetest animal in the world, but not one that most people want to deal with, as her energy boarders that of a hyena/kangaroo/road runner combo. With all that pent-up energy and my crazy work schedule, I'm always on the lookout for a good dog daycare to bring her into once or twice a week. The issues I always encounter are the same: cost and hours. Daycare either breaks the bank or expects me to pick up my dog by 4:30 or be charged a gazillion extra dollars. ... read more

Sean M. 

on Yelp

4 months ago

Picked up my dog after a three-night stay and he had what they called, "happy tail" which is basically a wound. He was bloody and had hard bumps all over his neck when I picked him up! 

Dee D. 

on Yelp

6 months ago

The only thing good about this is the location. It's close to the airport. I found this place after seeing an ad online for a free day of boarding for new customers. Long story short due to the front desk staffs miscommunication. I never got it. I normally will give a place more than the benefit of the doubt. But I definitely had 3 bad experiences here. I pretty much used them as a last resort. And once I cut my trip short to return to get my dog. On the last pickup I got my dog back and he had dried up poop on his botto... read more

Vanessa G. 

on Yelp

6 months ago

I'm really disappointed with the way this place handled my dog's stay. When I picked him up, he had a large infected rash, and no one had informed me about it. I called and emailed and left a voice mail,no response. The only time they got back to me was after I left a negative review in their survey. They promised to call me and check the cameras, but it's been over 3 weeks and I've heard nothing since. I understand that things can happen with pets, but the complete lack of communication and follow-up is unacceptable. If I'... read more

Madeline G. 

on Yelp

11 months ago

I have NEVER been to a grooming/boarding business that has such TERRIBLE front desk staff. I was told when booking to drop my babies off at 6am and bring proper vaccination records, when I get to Pet Paradise the office was closed and there were other cars waiting in line who I assumed also didn't know they opened at 6:30, my partner and I waited for them to open, once they did we made it inside with our babies. The front desk staff was no where near personable when we walked in no hello or good morning granted it was early,... read more

Kaylee K. 

on Yelp

a year ago

I've used Pet Paradise in multiple cities and decided to try this location after moving to Houston. However, I've had recurring issues--feeding mistakes, lost toys, and not receiving the correct amount of leftover food, which is expensive. During my dog's last stay, I provided clear feeding instructions, emphasizing that he had already eaten and didn't need food until the next day. They ignored this, ran out of food, and I was out of town, unable to provide more. Upset, I spoke to a manager who assured me that only managers... read more

Adrianeli O. 

on Yelp

a year ago

My puppy came home crying. After watching the puppy cameras all day, I want to say she was only in the outside play area for about 30mins. 

Brittany G. 

on Yelp

3 years ago

I don't even know where to start. After looking at the cameras and seeing how she was doing, I noticed that she has not been eating it was very concerning , so I called pet Paradise to ask if she has been eating. Pet paradise alerted me after two days that my dog has yet to eat anything I've told them that I was very concerned about this due to the fact that prior to dropping her off she really didn't eat pet Paradise told me that they would have everything under control and they asked me different things that they could do ... read more