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Pet Paradise Sanford
- Pet Boarding
- Sanford, FL
About this business
Location details
1100 W 1st St, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Okay. what can you say about such a stellar place. My mom and her "Bolo-"Bravo loves this place. The pool water is kept fresh, the attentiveness of the staff and the exercise rivals a Jane Fonda workout (in her day). The socialization and benefits of going here, make this place a true steal of a deal. Also, I love the fact that they do food drives and work within the community here in Sem. County. They have no fault! My mom says Cheryl, the office manager, is the best she ever worked with concerning her dog(s) and the nee... read more
I dropped my boarder collie here at the end of August so that my family and I could visit Miami for the first time. After three days my dog was happy as could be and progress report showed the character of my dog and her wanting to always be in the swimming pool. I could tell she had a wonderful time and I would definitely take her here again.
NEVER AGAIN! I just learned that when you board your dog they only get ONE HOUR of play a day. That is UNLESS you pay them extra for additional play time. Now keep in mind I've been leaving my dog here collectively over the past four years!! NEVER ONCE was that fact ever disclosed!! Not online when you make the reservation, not at drop off, not at pickup, NEVER! Now when you board your dog you would assume and expect that your paying them not only for a safe place to stay but also ample amount of play time. ONE HOUR is a jok... read more
Business response:
Hi there, we’re very sorry to read about your recent experience. Your feedback is important to us, and we take your concerns seriously. Please don’t hesitate to reach out to us directly at (407) 322-3350 so we can talk about your experience in more detail and work towards a resolution.
Boarded our 110 lb dog here for two days and picked him up with a full serving bag of kibble still left untouched. We pre-portioned his food into individual per-meal bags (he eats partial raw + kibble) specifically so staff wouldn't have to measure anything -- just open a bag and feed it. Despite that, at least one full meal was clearly never given to him. When we brought this up at pickup, staff insisted their system showed he'd eaten "most of his food," even though the physical, pre-measured bag was sitting right there un... read more
Business response:
Hi, Vivian. We are truly sorry to hear that your recent experience did not meet your expectations. Your feedback is being shared with our team so we can review what occurred and reinforce the importance of following feeding instructions, ensuring accurate documentation, and conducting appropriate communication with pet parents. Please do not hesitate to reach out if you have any additional questions regarding your stay (407)332-3350.
We are done with this place. They do not care and are over priced. Point system is a joke. Understand our options are limited. So this group continues...
Business response:
Thank you for sharing your feedback. We truly appreciate your loyalty and the trust you've placed in us over the years. To clarify, points in our rewards program expire one year after they are earned if they have not yet been redeemed. We apologize for any misunderstanding on how this system functions, and hope that this explanation has provided some clarity moving forward. Thank you again for your continued support and for taking the time to share your thoughts with us.
Hopefully someday the service and care for the animals will improve. After have picked up one dog with an infection and the other soaked in urine, I'm not chancing it anymore here.
DO NOT BRING YOUR FUR BABIES TO THIS PLACE!!!!! I picked my dog up Sunday, gave him a bath immediately when I got home and noticed he was bleeding. I was not told about this from any of the workers, because they don't pay attention!! There are cuts and marks on all four of my babies legs!!!! And they are not random either, if you look at the photos you'll see he has two marks on both of his back legs in the same exact spot, he also has two in the same exact spot on both his elbows. I would maybe understand if it was one or t... read more
Business response:
Hi there. We’re very sorry to hear about your concerns. We’ve attempted to reach out directly and would still welcome the opportunity to speak with you. We are also happy to have this evaluated by our veterinarian so we can better understand what may have occurred. Please contact us at (407) 322-3350 so we can discuss further.
The training program is absolutely a waste of money. The dog gets locked up most of day spends maybe 45 minutes training and gets traumatized after all that time locked up and worse than when he went in. The funny thing is when you complain about it they blame you for his behavior instead of admitting that they are not really good at what they do. I was robbed and my dog was traumatized! Dont waste your money! Find real trainers and people that care and spend time with them!
Decline in service, rude staff, cameras are showing same dogs in pool meanwhile I asked if mine can get pool time he loves the pool but never did.
Business response:
Hi Pedro! Thank you for taking the time to share your concerns with us. We’re genuinely sorry to hear about your recent experience. Providing a positive experience for every pet is important to us, and we regret that we fell short during your visit. We would love the opportunity to speak with you directly to address these concerns and make things right. We appreciate your understanding and hope to improve your next experience in Paradise!
Frequently asked questions about Pet Paradise Sanford
How is Pet Paradise Sanford rated?
Pet Paradise Sanford has a 4.4 star rating with 697 reviews.
When is Pet Paradise Sanford open?
Pet Paradise Sanford is open now. It will close at 5:00 p.m.