This profile has been claimed by the business owner or representative.
Petro Home Services
- Heating & Air Conditioning/HVAC
- Warwick, RI
About this business
Location details
141 Knight St, Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to schedule to have annual maintenance on my propane generator, covered under my service contract, for nearly 2 weeks. I have talked to service reps several times and they have assured me that someone from the Warwick office will contact me. As of this date I have heard from anyone. This is incredibly poor customer service. IO have never experienced this with Petro before.
Business response:
Jerry -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
They ran my tank dry last winter and again this winter. i am here sitting at home in 25 degree weather. No heat no hot water but obviously there are other customers with higher priorities. i have had Petro for over 10 years but I am seriously considering dropping them in favor of conversion to natural gas. i cannot , at my age, afford to be without heat in my home. If a company can't predict that more oil will be used when the weather is colder than it has been in several years and bump up the deliveries then maybe they are ... read more
Business response:
Bruce -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
There is literally no one to answer the phone when we call, despite my very expensive service contract and the ridiculously high price I pay for oil!
Business response:
Dr. Frank Baffoni -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
No heat or hot water. Two technician visits and still not fixed and they double charged me for parts. Was told to call back for follow-up visit and have been playing phone tag for weeks… and they want a subscription service agreement? BS
Business response:
Alexander -We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. Our Customer Service Manager has tried reaching out a number of times but has been unsuccessful. We are very much committed to our customers and would like to speak with you directly so that we can address the issue and rectify the situation. Please reach out to our Customer Service Manager at 1.800.645.4328. Thank you very much. Best regards, Petro Home Services
If I could give zero stars that is what I would give. I have had the worst experience ever with this company. I cannot begin to describe how many times I have had to call for the same things over and over only to be told I would receive a call back that never comes. The service dept is great , but the sales dept is severely lacking and it feels like they are two entirely different companies. It was a complete nightmare to get my oil tank installed not to mention I ran out of oil and had buy portable heaters for my home so I ... read more
Business response:
Lisa -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
Grossly over quoted job.
We called for burner service, but were not able to receive it. The burner tech called from an unmarked number (did not say it was Petro calling) thus we did not answer it thinking it was a robo call. Also, it was almost 10 pm and too late at night for us to allow someone in the house.
Business response:
Catherine- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
After 15 years with Petro, to propose charging me $700-$800 to remove and replace the toilet and vanity to install new bathroom flooring is robbery.
Business response:
Dr. Michael- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
Actually make a delivery before I run out since this was the 4 th time you dropped the ball.
Business response:
Hannah- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 3.9 star rating with 326 reviews.
When is Petro Home Services open?
Petro Home Services is closed now. It will open at 9:00 a.m.