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Petro Home Services
- Heating & Air Conditioning/HVAC
- Warwick, RI
About this business
Location details
141 Knight St, Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The serviceman went above and beyond and made me a very happy customer. He resolved my issue almost immediately, then he went to check my boiler. He noticed it was last cleaned 10/17/17, and decided to clean it. He is very professional and takes very good care of your customers. He is definitely a keeper. I was very happy, thank you.
Business response:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. Best, Petro Home Services
I appreciated the rapid service response, for what turned out to be a self-inflicted wound: my grandchildren had inadvertently switched off the Emergency Shutdown switch. However, Petro could have done better if the Call Center Representative had walked me through a “have you done this?” process.
Business response:
Bill, Thank you for the positive and thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us to be your service provider! Best, Petro Home Services
Called about 9 pm and they were here by 1A.M. as promised! Tech was great and knowledgeable! Had us up and running in know time!!
Business response:
Cindy! We are delighted to hear that you are satisfied with our technicians and our services. Thank you for choosing us to be your service provider, and thank you for taking the time to leave us a positive review! Best, Petro Home Services
I was happy the manager came through and they got the job done. the technician was very nice and profeshional.thanks
Business response:
GERROD ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
Excellent service
Business response:
Arthur! Thank you for taking your time to leave us a positive rating! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
Called for no hot water furnace would not turn on. Petro had a tech at my house within hours and got my furnace up and running. Fast service. Friendly staff. Thanks Petro
Business response:
Robyn –We’d like to sincerely thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
I have been trying to schedule to have annual maintenance on my propane generator, covered under my service contract, for nearly 2 weeks. I have talked to service reps several times and they have assured me that someone from the Warwick office will contact me. As of this date I have heard from anyone. This is incredibly poor customer service. IO have never experienced this with Petro before.
Business response:
Jerry -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
They ran my tank dry last winter and again this winter. i am here sitting at home in 25 degree weather. No heat no hot water but obviously there are other customers with higher priorities. i have had Petro for over 10 years but I am seriously considering dropping them in favor of conversion to natural gas. i cannot , at my age, afford to be without heat in my home. If a company can't predict that more oil will be used when the weather is colder than it has been in several years and bump up the deliveries then maybe they are ... read more
Business response:
Bruce -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
There is literally no one to answer the phone when we call, despite my very expensive service contract and the ridiculously high price I pay for oil!
Business response:
Dr. Frank Baffoni -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 3.9 star rating with 291 reviews.
When is Petro Home Services open?
Petro Home Services is closed now. It will open on Monday at 9:00 a.m.