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Petro Home Services
- Heating & Air Conditioning/HVAC
- Warwick, RI
About this business
Location details
141 Knight St, Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent speedy service
Business response:
Loriann, At Petro Home Services, it is our goal to provide the best possible customer service and total customer satisfaction. Thank you for taking the time to leave us this positive review, and thank you for choosing us as your home service provider! Best, Petro Home Services
Paul was absolutely amazing. He was thorough and cleaned up as If it was his home. Nothing like the man last year that never touched my furnace but stated cleaned it
Business response:
Thank you for taking the time to leave this review, Kurt and thank you for the feedback! We always appreciate our customers honesty. We are delighted to hear that Paul was able to meet all of your service needs. Thanks! Petro Home Services
The serviceman went above and beyond and made me a very happy customer. He resolved my issue almost immediately, then he went to check my boiler. He noticed it was last cleaned 10/17/17, and decided to clean it. He is very professional and takes very good care of your customers. He is definitely a keeper. I was very happy, thank you.
Business response:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. Best, Petro Home Services
I appreciated the rapid service response, for what turned out to be a self-inflicted wound: my grandchildren had inadvertently switched off the Emergency Shutdown switch. However, Petro could have done better if the Call Center Representative had walked me through a “have you done this?” process.
Business response:
Bill, Thank you for the positive and thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us to be your service provider! Best, Petro Home Services
Called about 9 pm and they were here by 1A.M. as promised! Tech was great and knowledgeable! Had us up and running in know time!!
Business response:
Cindy! We are delighted to hear that you are satisfied with our technicians and our services. Thank you for choosing us to be your service provider, and thank you for taking the time to leave us a positive review! Best, Petro Home Services
I was happy the manager came through and they got the job done. the technician was very nice and profeshional.thanks
Business response:
GERROD ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
Excellent service
Business response:
Arthur! Thank you for taking your time to leave us a positive rating! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
Called for no hot water furnace would not turn on. Petro had a tech at my house within hours and got my furnace up and running. Fast service. Friendly staff. Thanks Petro
Business response:
Robyn –We’d like to sincerely thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
I had an AC service appointment scheduled for over a month, and the company cancelled on me an hour and a half after the appointment window was already supposed to start. This was extremely frustrating because my job has very strict limits on work-from-home days, and I used one of my limited allotted days specifically for this appointment. The cancellation was not just inconvenient — it wasted my time and impacted my work schedule. What made the situation worse was the customer service representative who called me. They were... read more
Business response:
Korey We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 3.9 star rating with 326 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It will close at 6:00 p.m.