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Petro Home Services
- Heating & Air Conditioning/HVAC
- Plainview, NY
About this business
Location details
3 Fairchild Court, Plainview, NY, 11803, United States
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My hubby spoke w assistant manager who confirmed that we wouldn’t be charged for the materials etc. Guess what? We still got charged. Now we have to call a number of times to deal w this issue. So sick and tired bc it’s always like this
U guy supposed to sending. E in email I ne er got it in u supposed to came to Chek in the house no one showed up
Business response:
Wisline -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
So many years with petro and very expensive
Business response:
Elmer -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
It took 4 visit with different technician to solve the problem, finally it was resolved, but not so simple o had to wait each time a few hours until the technician arrived, and the last visit they gave a time wait between 8 to 12 ,however after waiting 4 hours the technician arrive at 3 pm finally they solve the problem, never mind the waiting time to get petro on phone , waiting time 1 hour , in my opinion they have to compensate the customers for such suffering, thanks
Worst experience with a technician at my house. Customer service dismissed my concerns.
Business response:
Jennifer -We thank you for taking the time to speak with our Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
Customer service doesn’t exist! Would like to talk to someone with some knowledge
Business response:
Julie -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
It required 7 separate visits and repairs from your technicians to fix my oil boiler. This occurred over a two week period and I was without consistent heated water for all of that time. I understand there is a level of trial and error to fixing something with multiple components, but 7 visits indicates to me your techs should be better trained and more thorough. You also have an extremely high markup on the price of your parts
Business response:
Mathew -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
poor service
2 years ago I had a boiler installed finished paying it and now they sent me a bill saying I still owe them . Heading to the bank to get proof. They r driving me crazy . Shane on you
Business response:
Elmer -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.3 star rating with 900 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.