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Pet's Friend Animal Clinic
- Veterinarians
- Sunnyvale, CA
About this business
Location details
158 San Lazaro Ave, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
My cat had issues with her eyes and we've brought her for a check in about 8 months ago. The vet who saw us said that it potentially was serious and recommended us to see an eye doctor. She had cancer and we had to put her down. The vet from Pet's Friend didn't even care to call back and check in on what the condition was (given that we've been with her for a while before) and I keep receiving reminders for my kitty's vaccinations etc., this is absolutely irresponsible and rude. I understand this is just their work, but to m... read more
Dr. Moore is absolutely amazing, however we forgot to mention that my puppy had a fat pocket at our appointment 3 weeks ago and I asked if it can be looked at today during our 3 week shot booster appointment (that we had with the vet tech) and after waiting for 20 minutes as instructed, I was told that Dr Moore had just had an emergency come through the back (there is no parking nor back access that I'm aware of so this made zero sense). I was also told that it was not a "pop in" situation and I need to make an extra appoint... read more
After trying different vets in the area, I would say this vet is the worst experience I have had as a new dog owner. Shopping for a good vet is like trying to find an honest dentist. Lesson learned. 1 star- facilities clean 1 star- mostly friendly You can come here if you want to be RIPPed off. This is the most outrageous and overpriced clinic for spays at $800, I might as well spay two dogs. A lot of things that are optional, they consider it required within their estimate. I mean this location is convenient to where I l... read more
Business response:
We were happy to meet you and your cute puppy, Hashbrown, last week. We are sorry that we did not adequately explain that our estimate for the ovariohysterectomy (spay) includes steps to reduce the anesthetic risk as well as pain medication and recheck follow-up. Not all clinics require pre-anesthetic blood screening nor IV fluids during surgery, but we are committed to providing the safest environment for any pet undergoing invasive surgery. Cardiac ultrasounds are used to pinpoint the underlying cause of the abnormal heart... read more
While I think their vets are okay here. I couldn't stand that everytime I went in, it seemed to be a new vet. It's a bit bothersome when I'd have to go and talk to a new vet almost every other time about my dogs needs and concerns. Plus I don't think my dog quite got used to his vets always being different. My main concern is how expensive they are for no reason at all! Luckily I now see a wonderful vet at a reasonable/cheap price compared to all the vets around the area (that I've asked about pricing on or done an exam ... read more
Business response:
Anony - We are unable to identify you or your dog, but we are sorry that you were disappointed with your visit. We take feedback from our clients very seriously and would be happy to speak with you directly. The doctors (and most of the staff) have been here for many years and work regular schedules, and we encourage pet owners to schedule appointments with the doctor of their choice. We firmly believe in fear-free veterinary visits and stress-free handling for all pets. We focus on client education reinforcing the importanc... read more
This vet lacks compassion for animals. She is very insensitve and does not care about the animals or its owners. She is very quick to put the animal down and not offer any support or options. This vet is not recommended and I would never bring another animal to this location even in an emergency. I have never seen a vet this bad.
In short, don't come here if you're at all concerned about budget. The staff is great and very attentive, but it is not cheap and the vets are very good about making you feel guilty enough to have every possible test run on your pet to rule out all possibilities, even if they're unlikely. I know that sounds harsh but if you care to read my very long explanation, I've been very thoughtful about this. Although we have been bringing our dog here since we first got her at 8 weeks old, recent events have us looking for a new v... read more
Business response:
We are very sorry to read that a client has felt anything but good about their care with us. We take these concerns seriously and have contacted this party to privately discuss their experience with us. We hope to regain their trust and have a long and positive relationship.
my husband & i made the appointment for vaccination last week since bordetella is due in the early of march. yesterday, we arrived the clinic and the pet nurse put us in a room. the pet nurse asked us few questions regarding how is our dog. we said that our dog is doing great and no irregularity was noted. the pet nurse did not measure our dog's temperature. then, a vet we have not met before came in and inspected him. she told us she is gonna give our dog vaccination. we submitted her the vaccination record since we ... read more
If I could give negative stars I would. Every time I have thought of using them as a vet, they have been very unhelpful. Today was the 3rd time I have tried to use them and I am flabbergasted on rude and unhelpful this clinic is
Business response:
We were very concerned and disappointed to see this review. We contacted the author to recieve more details about their experience with us. We unfortunatley did not hear back from them. Feedback back is always welcome, as we strive to provide excellent service to both our clients and their pets.
The worst!!! My cat has never been so traumatized. These people do not care about your pet. They care about your pocketbook. I brought my cat in for an exam when he was a new kitten, and they told me he was a girl after inspecting him. They wanted to spay him, and I made an appt. After bringing him home, we discover he was a boy, and canceled the spaying - taking him elsewhere to be neutered. Real pros, right? Unfortunately, I forgot this was the same place when researching kennels/pet motels last week, and just pick... read more
Frequently asked questions about Pet's Friend Animal Clinic
How is Pet's Friend Animal Clinic rated?
Pet's Friend Animal Clinic has a 4.6 star rating with 1,062 reviews.
When is Pet's Friend Animal Clinic open?
Pet's Friend Animal Clinic is closed now. It will open at 7:30 a.m.