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Pet's Friend Animal Clinic
- Veterinarians
- Sunnyvale, CA
About this business
Location details
158 San Lazaro Ave, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
Wow not a great first impression! I called to get a quick nail trim for my 2 dogs and to drop of stool samples for them - no exams needed, and they tell me the next available appt is in a week?? Booooooo
Beware, Unethical Veterinary Misconduct! My dog was diagnosed with Diabetes and required Vetsulin. I purchased it that day at the Animal Clinic and was advised to return for diagnostic review, in two weeks. When I brought my dog in, I forgot to bring the Vetsulin and bought another Vial of U-40 Insulinfor ~$74. The clinic advised I could leave it with them until the next time I brought my dog back for another review. They labeled the bottle, with my dogs name and myself as the owner, address and all! I called a few weeks l... read more
Updating our last review- and dropping from 4 stars to two. It's become more clear that unfortunate this office is more about profit than properly diagnosing and treating our fur friend. We have had the same issue with our pet and have gone in three times in as many months- and they run tests each time with negative results only to prescribe some pill or ointment that has not worked. And the results are just sent via an email- no explanation no call from the dr to explain- just hand over your credit card for a huge bill each... read more
I booked an appointment for afternoon, and when we arrived there, they told me that they forgot to put me on the calendar. My dog had bad diarrhea during those day and I was very worried about if he got more than gastroenteritis. I had to see the doctor that day but they told me it is fine to revisit the next day?!!?!?! Luckily, I found the other vet that took my dog and provided treatment during that day. I will never come back again.
Business response:
We are so very sorry for the miscommunication regarding scheduling your appointment. After your inquiry in the morning, we were awaiting a confirmation call that you did want to schedule an appointment. Although we were able to offer the first appointment the following morning, we are extremely glad you were able to find someone to care for your dog the same afternoon. We sincerely hope your dog recovers quickly and wish the best for you and your pets in the coming year.
The doctors there are nice, but not the cashier, who seems to be very unhappy. The price is much more expensive than the San Jose Animal Hospital. Services like regular exam and fecal tests are all $10-$20 higher. The most expensive service that surprises me a lot is the heartworm test. They use something called 4DX and it costs me $180... But it shouldn't be $20 more than the normal $55 heartworm test. I liked this hospital as this was the first one I went when I moved to bay area. But I'll not be going this place anymor... read more
Business response:
Leana - We are sorry that you did not experience adequate customer service during your visit on Tuesday. Please feel free to call the clinic and ask to speak to the hospital manager, so she can hear your concerns and address them with our receptionist. The charge you mentioned for the heartworm test was for an entire lab panel, including complete blood count (CBC) and 22 serum chemistries, which was performed as part of Cubie's health assessment to determine the safety of anesthesia for the dental procedure you were discussi... read more
Misdiagnosed my cat pixie dr allison morre and did eye exam while my cat in cage with light off in exam room from a distance saying she had beginning of renal failure stage 1 and age remated retinopathy trust me get second opinion they refuse to refund the money for misdiagnosis even after i said i have three vets saying no she has no first stage renal failure and no retinopathy i am perm disabled this is my emotional support animal you need to change the name of your business to money only matters i dont suggest going here ... read more
I cannot thank Dr Erica Koski and Pets Friend Animal Clinic enough, for the excellent care my Sheltie received today for a cryptorchid neuter to Dr. Koski is so skilled and kind...I was at ease knowing she was performing his surgery! Thank you so much!!
Well a lot has changed with this place recently I took my 11 year old cat who is the live of my life in to see if she was in fact sick well lab work is done that day also I'm told my cat has retinal damage in both eyes and later before a three day weekend the vet who was not my cats regular vet there calls me to tell me there was problem with labs that I needed to put her in prescription kidney support food which I did for at least couple of days and she said there was a thyroid issue as well we'll after crying entire weeken... read more
Business response:
Robin - As we discussed during several telephone conversations about Pixie's medical exam, I want to be sure you wrote down the information that we discussed so you can gather more information on early-stage renal disease in cats. Here at Pet's Friend, all of the doctors use the International Renal Society's (IRIS) guidelines for assessing laboratory values and remind pet owners that all treatments for kidney disease need to be tailored to the individual patient. Diet management is the first step in early-stage renal disease... read more
This vet clinic is very friendly, clean and professional. I do like the vets there. I am giving one star because they almost overcharged me $700 for my cats dental cleaning. First I was shocked by the price then asked my friends what they thought. They said to get a second opinion on the estimate. I am glad I did and was able to save that $700 which is a lot of money for me. Plus I was able to find another good vet clinic in the area. If you can afford paying good chunk of money for your pet then you will be happy with this ... read more
Frequently asked questions about Pet's Friend Animal Clinic
How is Pet's Friend Animal Clinic rated?
Pet's Friend Animal Clinic has a 4.6 star rating with 1,062 reviews.
When is Pet's Friend Animal Clinic open?
Pet's Friend Animal Clinic is closed now. It will open at 7:30 a.m.