Pet's Friend Animal Clinic

Mark N. 

on Yelp

3 years ago

more concerned about the money then your pets welfare. went in for a welfare check, I had to mention the pets ears and weight problem. ( a welfare check should consist of a full visual check and not just a shot and heart worm check)The vet seemed to think it's my fault she is over weight I explained she gets 6 plus miles of walks and spends a lot of time in parks. But again vet refused to listen to me and decided to put her on a diet food. Even though I asked for a blood test. looking at her weight record should have prompte... read more

Nadiia P. 

on Yelp

3 years ago

Not coming back to this vet. Dr that was seeing our cat was completely incompetent - had no sense of critical thinking. Our cat looked very sick, was in pain and had obvious infection...but the doctor send us home with prescription of laxatives (which would be appropriate if he was having the same issue as usual but not in this case). We asked to prescribe antibiotics too and thankfully she did, but sadly she didn't care much to investigate the cause of the infection and how to relieve our cat's pain. *This feedback hardly... read more

Kieter Philip B. 

on Yelp

3 years ago

I've went and received 2nd and 3rd opinions from different vets over the last 2 years (In the Bay Area and in Canada) regarding "health issues" that Pet's Friend claimed existed for my two cats Bublé and Dominga when in fact some of them did not. I see that the vet we did have no longer works with them, so I'm glad but I still won't be coming here again. It's really off-putting that other vets I went to for more opinions didn't find that Bublé needed teeth removed nor did they find that he had a heart murmur. But of course ... read more

Leslie D. 

on Yelp

3 years ago

Horrible service - honestly disgusted by their customer service. We were 15 mins late for an appointment in the past and was turned away, which is fine - our mistake. Today 10/27, we came in for an appointment 15 mins early (2:45pm) for our 3pm appointment and they did not see us until 3:25pm. (25 mins after our appointment time). We called to see if they could update us at 3:10pm and they responded with "vet is busy with other patient, we'll check back in 5 mins." No call back at all. We called them at 3:25pm and they final... read more

Jenna I. 

on Yelp

4 years ago

I made a mistake booking online instead of calling them for my dogs rabies shot and his anal glands. When booking online it says "Online booking is available for wellness and minor medical concerns" so I figured minor medical concern would be he is going crazy with an itchy behind. I mean isn't that a "minor" medical concern? Apparently it is "regular maintenance" even though he can go months and months without needing them done. I would consider nail clippings or flea meds a regular maintenance, not his itchy behind. I pu... read more

Patty M. 

on Yelp

4 years ago

I called to try to make an appointment but whoever picked up the phone was rude and didn't even listen to what I had to say. I don't think they had any compassion and were not understanding of the situation. 

GingerPye C. 

on Yelp

4 years ago

Unfortunately, we will never be going back here. The staff is not trained well, they give incorrect information to clients, causing frustration and inefficiencies of customer time. We came here for an initial visit where I just needed the veterinarian to fill out a simple form for insurance. The vet was very thorough, so thorough that she listed every possible thing that could be wrong with my puppy - Mind you, not things that were ACTUALLY wrong with my puppy, but POSSIBLE issues that are common in my puppy's breed. Of cou... read more

Sasha Z. 

on Yelp

5 years ago

I brought my dog recently for a general checkup and learned that the focus of this office is to sell drugs and dog food - not to put time into your pet. 

Gwen A. 

on Yelp

5 years ago

I went there today with my 10 week old puppy. No one told me what the procedure was and when I knocked at the door a woman came out and asked who's this, I answered Oliver, she put her hand out and said stop. She instructed me to go to my car, call the clinic, and that someone would come out to my car. I said oh I didn't know, no one told me and she proceeded to tell me that there were signs everywhere except I had to park outside where there were no signs. She was just too rude for me. I told her she was rude, got in my car... read more