This profile has been claimed by the business owner or representative.
Pet's Friend Animal Clinic
- Veterinarians
- Sunnyvale, CA
About this business
Location details
158 San Lazaro Ave, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have an issue with their billing price changes from only approximately one month ago. Took my dog to have her anal Gland cleaned and they charged me $28.00. Today, for 10 minutes to do the same procedure, I was charged $63.00. I asked her why and was told last time they didn't charge me for technician fee, so what was the 28 00 last time?? I know you were closed due to a fire next door, but don't pad my bill to make up for being closed a couple of days. Get your numbers straight to avoid any trust issues.
Don't go. Save yourself the hassle. They don't know what they're supposed to do and found out that my cat was severely sick from an ear infection and they gave prescriptions that was not recommended for my cat. The way I found out was I went to an emergency veterinarian after my whole back to back visit with the veterinarian and med tech about my cats ear infection. On top they never cleared my cats ears so my poor baby ear was filled with build up n they told me it was clear. Waste of money n my cat suffered the consequence... read more
more concerned about the money then your pets welfare. went in for a welfare check, I had to mention the pets ears and weight problem. ( a welfare check should consist of a full visual check and not just a shot and heart worm check)The vet seemed to think it's my fault she is over weight I explained she gets 6 plus miles of walks and spends a lot of time in parks. But again vet refused to listen to me and decided to put her on a diet food. Even though I asked for a blood test. looking at her weight record should have prompte... read more
Not coming back to this vet. Dr that was seeing our cat was completely incompetent - had no sense of critical thinking. Our cat looked very sick, was in pain and had obvious infection...but the doctor send us home with prescription of laxatives (which would be appropriate if he was having the same issue as usual but not in this case). We asked to prescribe antibiotics too and thankfully she did, but sadly she didn't care much to investigate the cause of the infection and how to relieve our cat's pain. *This feedback hardly... read more
I've went and received 2nd and 3rd opinions from different vets over the last 2 years (In the Bay Area and in Canada) regarding "health issues" that Pet's Friend claimed existed for my two cats Bublé and Dominga when in fact some of them did not. I see that the vet we did have no longer works with them, so I'm glad but I still won't be coming here again. It's really off-putting that other vets I went to for more opinions didn't find that Bublé needed teeth removed nor did they find that he had a heart murmur. But of course ... read more
Horrible service - honestly disgusted by their customer service. We were 15 mins late for an appointment in the past and was turned away, which is fine - our mistake. Today 10/27, we came in for an appointment 15 mins early (2:45pm) for our 3pm appointment and they did not see us until 3:25pm. (25 mins after our appointment time). We called to see if they could update us at 3:10pm and they responded with "vet is busy with other patient, we'll check back in 5 mins." No call back at all. We called them at 3:25pm and they final... read more
I made a mistake booking online instead of calling them for my dogs rabies shot and his anal glands. When booking online it says "Online booking is available for wellness and minor medical concerns" so I figured minor medical concern would be he is going crazy with an itchy behind. I mean isn't that a "minor" medical concern? Apparently it is "regular maintenance" even though he can go months and months without needing them done. I would consider nail clippings or flea meds a regular maintenance, not his itchy behind. I pu... read more
I called to try to make an appointment but whoever picked up the phone was rude and didn't even listen to what I had to say. I don't think they had any compassion and were not understanding of the situation.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Unfortunately, we will never be going back here. The staff is not trained well, they give incorrect information to clients, causing frustration and inefficiencies of customer time. We came here for an initial visit where I just needed the veterinarian to fill out a simple form for insurance. The vet was very thorough, so thorough that she listed every possible thing that could be wrong with my puppy - Mind you, not things that were ACTUALLY wrong with my puppy, but POSSIBLE issues that are common in my puppy's breed. Of cou... read more
Frequently asked questions about Pet's Friend Animal Clinic
How is Pet's Friend Animal Clinic rated?
Pet's Friend Animal Clinic has a 4.6 star rating with 1,078 reviews.
When is Pet's Friend Animal Clinic open?
Pet's Friend Animal Clinic is closed now. It will open on Monday at 7:30 a.m.