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Physicians Urgent Care
- Mishawaka, IN
About this business
WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family. With the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Took my copay of $160. My HSA also paid them $160 for the same visit. I have tried calling and can’t speak to a person and multiple emails have been sent. No reply. Accepting payment for the same service twice is fraud.
Be aware of there billing practices. They are shady!! They tried to collect the $830.00 balance despite being paid already. The care I received at the office was fine, however, the billing has been horrible. I was seen in June 2024 and paid my copay as requested. I then received my one and only “invoice” by text message on 10/11/2024. When going to my account, the one and only statement dated 10/3/2024 said “Final Notice”. I paid the account in full on 10/11/2024. I received a confirmation from WellNow by both text and email... read more
I would give negative stars if that was an option. Ive tried calling billing multiple times with no success. Ive been dealing with this issue since the beginning of August. I paid my bill online, in the beginning of August. Then 5 days later the bill was taken out automatically from the card on file, without my permission since I already paid it.I called in August and the first ****** I talked to said they saw the double charge and were issuing a refund. I waited until September and received no refund. I called again. This *... read more
Visited August 29th and I got charged $165 for the appt.September 9th, I called and asked to get more antibiotics without a visit, I did not speak to the doctor, I spoke with the receptionist and got charged another $165, 3 days later.I called billing September 11th, and they said that I'd get my refund in a few business days.I called again two weeks later on September 23rd, waited on hold for over an hour (I have screenshotted proof) and the lady told me it's in process and I'll be notified when my refund goes through. It's... read more
I have tried to contact the billing office on 2 different phone numbers multiple times, every day, for 2 1/2 weeks with no success. I have emailed 3 times, and the office has emailed for me. I had a virtual visit. I asked for a prescription for ********. The Doctor stated she could not order it, but maybe in a month she could. She then stated I would not be charged for the visit. This is printed in my patient encounter summary. This is unforgivable customer service.
My son went to urgent care. We got a bill in the mail and paid it. They continue to send bills even though we sent proof of payment and our payment even shows in their system. Just got another threat letter for collections of the payment that shows paid. In the past they collected double our copay for each visit and would not refund difference after the insurance showed they charged the wrong amount.
I used the services at this location, I paid my bill and this company continues to threaten me about collections even though I sent proof of payment to the billing department in which I never reviewed a response from and I spoke with 2 customer service employees that could see my payment. This company has MAJOR ISSUES that needs to be addressed ****. I will be taking my complaints to the attorney generals office as well as the ***************************** and any news outlet I can because they are robbing people.
0 yes 0 it was you get for a star. I just waited 1 and 36 minutes on the phone to get a response that I was already told 1 month ago. I had a physical done for my college and was charged 60 dollars at the time of service. I received a bill back in September stating I owed another $105.00 called spoke to someone who apparently was going to take care of this. (supposedly). Well I received another bill for $105.00 I called again today was on the phone for 1 hour and 36 mins only to be told they have taken care of this charge. W... read more
Terrible that they have no efficiency or integrity re their business patient ********** may be outsourced - but thats on WellNOWThe billing ***** reputation is *********. Sad that they get away with this scam. We are contacting the United States Attorney General to file complaint.
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,520 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is closed now. It will open at 8:00 a.m.