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Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was difficult to decide whether to leave a poor review or to file a complaint. We spent over $80,000 on this system and we cannot get it through inspection with our local community engineering inspector. I could go into detail regarding the deficiencies in the installation but more frustrating has been the response by the company. I have been waiting for a definitive response from customer service for over six weeks. They take our calls and nothing happens. We are close to seeking legal remedies if something doesn't happe... read more
Business response:
We apologize for you inconveniences. We'll have someone reach out to Monday and address your concerns. Thank you.
I agree with the comments concerning the installation crews. They worked together better than any group i’ve seen. My problem with the company started within the first year when it was noted that the ceiling in kitchen and bedroom showed I had leaks. It took forever but I finally sent them pictures, personnel came and tried to find leaks and that was the extent of their help. Finally decided to contact a roofing company, of course my roof needed to be replaced to correct. The contractor told me the solar company should not h... read more
Business response:
Mr ******* We apologize for your inconveniences. and will have someone reach out and address your concerns.
I received this request to review Power Home Solar literally minutes after the install of the panels (which won't be active for weeks) to rate the company, and that is the reason for two stars. A more reliable review should be done one year after installation to see if it's performing as sold. All I can rate at this time is the install of 18 panels and the accompanying electrical work. All these were installed and very little mess was left for us to pick up. Right off the bat, I'm going to have out of pocket costs which were... read more
Business response:
Mr. *****, we will have somebody reach out and discuss any concerns you might have. We appreciate you being a power home solar customer. We will be in touch with you. Thank you.
Not satisfied on the system that was installed. Customer service said we are using more power then the panels can make. However going back a checking our usages before , if feel we are not. Feel the system was not design for what we wanted it to do.
PowerHome Solar is not recommended. I signed a contract for solar panels back last year, no panels have been installed to date! Of course I still get collection calls for payments for panels I do not have. This company misled us as to what to expect from rebates to installation timelines. Do Not Recommend dealing with this company. I called customer service only to be transferred to scheduling transferred and transferred.
Business response:
*** *********** we apologize for this experience and we'll have someone reach out and address your concerns.
Find another solar company! Where to begin. Contract signed 9/24/19. After various problems, install scheduled for 11/21/19. It was to be a two day install. After two days, crew left property damaged with holes in the yard and the cable trenches open. Said they couldn't finish the job due to a design error. They would have to reschedule a completion date. 12/19/19 thru 12/22/19 second crew arrived and still did not complete the installation. More property damage and broken equipment. They would have to reschedule a completio... read more
So far, I give POWERHOME SOLAR LLC a big fat ZERO. They installed my panels 2 weeks ago and left my yard a disaster. I was assured by the crew that PowerHome Solar would be out to take care of the mess left behind. I've submitted pictures to the salesperson, I've left messages and emails asking when this would happen, and not a single phone call or email has been returned. How this company stays in business or has this rating is beyond me. Will update this review if things get any better (or worse).
Business response:
I understand that we are working on rectifying this for you. Thank you for being a POWERHOME customer.
Been 5 months now. No energy credit from electric company (Duke). Have been paying payments on solar that dont work!
Business response:
Mr. *****, we apologize for these inconveniences. We'll have someone form our customer care reach out.
Where do I begin, from the no-show appointments from installation crews 12 months ago, to the never ending customer service phone calls for help, to the technicality issues between meter communication, to the mis-wiring that caused our AC unit to stop in May while we were out to town, to now 12 months in....only producing about 20% of our overall electricity. This has been the worst experience of our lives. Do not agree to sign up with this company
Business response:
We will have someone reach out and address these issues.
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is closed now. It will open tomorrow at 9:00 a.m.