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Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Takes forever to get the system up and running. They get it on your house very quickly to get there money, then you are on your own. I have had to get the inspections and get the system registered with Generac because it was not registered right and 3 months later I still don't have my system running. If you call in they will tell you someone will call you back today and that never happens. I have to call back the next day and find out that I have to go right back through the same process. Not Happy!
Business response:
Mr. ********, we sincerely apologize for the frustrations you have been experiencing. I see we spoke with you about these concerns and now have a service scheduled for your system. Thank you for making us aware and best wishes.
At this point and i cannot take it anymore. I was to have someone come to my house on August 28th. No one called and no one showed up. My system works intermittently and i think they need to fix it. I have been in contact with customer service who keeps telling me that the people in service will be calling me to schedule another appointment that they will probably not show up for. Still no call from service and my system is still not working. Sent a nice email because i am tired of it and still nothing except for they are wo... read more
Business response:
Hi Mr.*******, thank you for letting us know of your concerns. I see we spoke with you today, 9/21, about your concerns and we will be having a service scheduled for your system, we apologize for any inconvenience.
Installer team was good except for the crew member who drove the wildcat across the front grass of my property as well as part of my neighbors. There wasnÂ’t a licensed electrician on sight which IÂ’m sure is against code and a huge safety issue. I cannot comment about the system itself because I am still waiting on DTE to put in the meter, so we shall see.
Business response:
Mr. ******* I see when we did a follow up call after install these concerns were not noted. We sincerely apologize that your experience was not satisfactory, we **** be reaching out to you, thank you.
I had my panels installed in November of 2019. There were many discrepancies between what the sales associated had promised me and what I actually received. First I ordered enough panels to supposedly cover 60% of my electric consumption. However, my monthly power bill wasn't even reduced a third. Second, I was promised an app so detailed it would even break things down to what each panel was producing so I would know if there was an issues with any of them. What I actually received was a very basic app that only tells me wh... read more
Business response:
Mr. *****, we are very sorry to hear this. We will be reaching out to you, thank you.
From the sales person making promises that Powerhome did not keep to the crew taking with the panel placement to the repair that caused my ceiling is fall in until the same area leaking again and customer service not being cooperative. So now I have to get someone else to repair their mistakes and use the information to take them for litigation. Not to mention that it hasn't brought down my winter bills. Customer service said it was because I used my heat. Very unhappy and I was the first in my county to get the service. By ... read more
Business response:
Hello ********* we're sorry to hear of your less-than- satisfactory experience with us and hope you will accept our sincerest apologies. Being known for our high standards and customer care we would like to reach out to you to improve your experience. You can be expecting a call from one of our customer solution team members, thank you.
The installation process was very easy. The product is terrible. The customer service is terrible. My system has been in use for 3 months now. My back up battery has not worked yet. I couldn't even tell you what the system actually produces. Power Home customer service is awful. Service takes a bit to get to you. At the end of the day if you sign on the line, you just got a terrible product installed by a terrible company. Side note..... no one you talk to actually knows anything about the product. They have to call someone ... read more
Business response:
Hello *******, we would like to apologize for your negative experience with our company. We'd like to learn more about your specific situation and address the concerns you have. You can be expecting a call from one of our solution team members, please accept our sincerest apologies, thank you.
It's only one star because the salesman did the best he could do given the situation. Power Home Solar didn't meet any of the accolades your company brags about. First, you promise no out of pocket expenses which is NOT true except for the first 60 days. That may be insignificant and certainly is in the fine print but underscores how this company promises you the world. Second, the customer service rep calling me to confirmmy appointment set it for 5 pm when the sales rep said they don't even HAVE 5 pm appointments. The sale... read more
Business response:
Mr. H*********** we are very sorry to hear your first impression of PowerHome was not a positive one. We will be reaching out to you to see how can we rectify this, thank you.
This company is a load of crap! I have been trying to reach someone since the install to tell them that the system wasn't working! Why has no one responded?My latest energy bill is $835.63! Does that sound like I am benefiting from these solar panels on my roof? Can't get anyone to respond to my complaints At this point, I just want them taken off of my roof! Duke Energy Progress says that solar isn't even registering at my house! REALLY?!!!! Was supposed to get a $4,000.00 rebate from Duke Energy but that didn't happen beca... read more
Business response:
Ms. *******, we apologize for the frustrations, we will be reaching out to you again to rectify your concerns. Thank you
Production is extremely low in summer when running ac even though they said it could handle it between paying for panels and electric company I am paying more than I used to just paying electric tried
Business response:
Ms. ********* we will be reaching out to address your concerns Thank you.
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is open now. It will close at 6:00 p.m.