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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pathlight was always responsive to any needs or to answer concerns. I had zero issues in the year that I have been their tenant.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
My current experience with Pathlight Property Management has been a positive experience. I had a number of issue when first moving into my home and they were responsive and handled each concern.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Pathlight Property Management has been great to work with. They have been positively reactive and proactive in all aspects of managing our property. If it needs handled, they have handled it. I would recommend them to anyone.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Great experience with the company and its services
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Our experience with Pathlight has been very pleasant and successful. Great communication and always professional. I would definitely recommend them to others.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Professional people providing a reliable and professional service. Their response when needed is prompt with a Great Customer Service Attitude. All company representatives encountered were consistent in a high level of service.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
If I could give 0 stars I would. We moved into our house in May of 2024. We have issues since the first day we moved in. I walked into the house with a toddler to the whole back of the house which contained all the rooms and bathrooms flooding with inches of water. They got someone out but we ended up sleeping on the floor in the living room till the carpet was fixed. The house was not clean like they said it was with their personal cleaners when we moved in, things from the old tenants were in the dishwasher. We then starte... read more
Business response:
Thank you for contacting Pathlight Property Management. On January 27, 2025, Pathlight Property Management transferred leasing and management of our homes to Tricon Residential. For further assistance, please reach out to Tricon at ************.
They dont even deserve a star in my opinion. I rented from this property manager for two years and almost $60,000 later. Prior to retiring from the military I rented from Pathlight. They are horrible, they wouldnt fix anything, if they did it took for ever. I provided both verbal and written notice that I would be vacating the property. However, at the time of move out which I left the property in move in condition which it wasnt when I moved in 2 years ago. Now my notice to vacate wasnt submitted in accordance with my lease... read more
Business response:
Hi *****, thank you for sharing your feedback, and we apologize for the challenges you've faced. We understand your frustration regarding the security deposit and the delays in receiving it. We want to clarify that the deposit was initially mailed out on December 3, 2024, but it was returned as unclaimed on December 24, 2024. We have since resent the check, and we kindly ask for your patience as **** first-class mail can take a few extra days to arrive. Regarding the disputed charge for insufficient notice, we based the dedu... read more
Ive been in this home since 2023, I went 6 months without an oven and another 6 months without a microwave and dishwasher. I had to get a new water heater because the old one went out took two weeks for that then the water bill came and was over $500 because they had to drain to replace which put my account in the negative. It was taking so line to repair things I start repairing them my myself. Ive tried numerous of times to contact someone left plenty of voicemail still nothing. I get a knock at the door today for an evict... read more
Business response:
Hi ********, thank you for your feedback. We apologize for the inconveniences youve experienced during your time at the property. We understand the frustration caused by the delay in repairs, but we are happy to note that according to our records all work orders, including the oven, dishwasher, HVAC, plumbing, and garage door issues, have been completed. We were in contact with you on January 10, 2025 to discuss your lease renewal and are awaiting your outstanding balance to decrease below $500 or to be cleared before we sen... read more
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.