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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first moved in the yard was full of animal f**** which they were going to charge me to clean up then a week later the kitchen sink broke & there was a major leak. I was told they couldn't fix it for weeks. I was 7 months high risk pregnant with a 1 year old so it was extremely stressful. My dad who doesn't live here then called them because I did not have local help & for some reason they listened to him and came out & fixed it right away. Very odd that the one person on the lease they couldn't help but would listen t... read more
Business response:
Hi ****** we sincerely apologize for the challenges youve experienced and the impact on your family. While records show the kitchen sink issue and mold concerns were addressed, including remediation following the air quality test, we regret any delays or miscommunications during this process. The post-remediation results confirmed the issue was resolved, and reimbursement was processed in September. Please reach out to your resident partner directly so they can address any outstanding concerns.
Resident for a year now and work orders constantly not being met also several issues within the home. will be contacting a lawyer as this is getting out of hand! No regards at all for the issues in the home and we have paid on time each month with no issues. This is not fair to my family and this company continues with the same pattern each time. Sending out plumbers that do not fix the issues and leaving my family with no option. I encourage anyone renting with this company to contact a lawyer and review the landlord tenant... read more
Business response:
Hi Corika, we sincerely apologize for the ongoing challenges youve faced and the frustration caused by unresolved issues. According to our records, several work orders have been addressed, including HVAC and siding concerns, though we regret the delay in resolving the recurring plumbing issue. Please know that weve escalated this matter to ensure the root cause is thoroughly addressed. Your satisfaction is important to us, and we are committed to resolving this promptly. If you have further concerns, feel free to reach out t... read more
Resident for a year now and work orders constantly not being met also several issues within the home. will be contacting a lawyer as this is getting out of hand! No regards at all for the issues in the home and we have paid on time each month with no issues. This is not fair to my family and this company continues with the same pattern each time. Sending out plumbers that do not fix the issues and leaving my family with no option. I encourage anyone renting with this company to contact a lawyer and review the landlord tenant... read more
Business response:
Hi Corika, we sincerely apologize for the ongoing challenges youve faced and the frustration caused by unresolved issues. According to our records, several work orders have been addressed, including HVAC and siding concerns, though we regret the delay in resolving the recurring plumbing issue. Please know that weve escalated this matter to ensure the root cause is thoroughly addressed. Your satisfaction is important to us, and we are committed to resolving this promptly. If you have further concerns, feel free to reach out t... read more
AN ABSOLUTE NIGHTMARE. Work orders not being met. Them setting appts without my approval. Canceling appts saying Im unresponsive when I spoke directly with maintenance on scheduling. The orders that have been done were done so poorly/rigged versus actually getting fixed and Done unprofessionally that it poses a safety risk now and I was stood up today for getting it fixed. I sit on hold for minutes to get run around in circles or hung up on. Ive been stood up on 3 orders now with vendors not showing. The reviews for this com... read more
Business response:
Hi **********, thank you for sharing your feedback with us. We apologize for the recent rescheduling of your plumbing appointment and any inconvenience it caused. We appreciate your patience and understanding as we work to resolve this issue. To ensure we address your needs promptly, we kindly ask that you submit a new work order so we can prioritize the necessary repairs. Thank you for your patience and the opportunity to improve our service.
When we started looking for a rental in ****************, we found that Pathlight had a monopoly on them. We read the reviews, and thought there was no way all the negativity was accurate. We were wrong! Pathlight was quick to respond to us BEFORE we signed a lease, but is the absolute worst in replying to maintenance request or even a call me text. First issue: the day we moved in, we ran the appliances. The washer had mold in it and the dryer smelled like fire after running it for a minute. We told Pathlight to remove them... read more
Business response:
Hi ******, thank you for sharing your concerns and we apologize for the delays and any inconvenience they caused. According to our records, all maintenance issues have now been completed and a move-in discount been credited to your account. If you need any additional assistance, please reach out to your resident partner or submit another work order through the resident app or portal.
****************. Won't service our pool since hurricanes, have uprooting tree hanging over bedrooms and huge broken limbs hanging in yard, they sent 1 guy for a quote he is not capable of removing it and haven't addressed it again. The WORST company ever.
Business response:
Hello *****! Thank you for taking the time to provide feedback. Our records indicate that the work order for the broken branch is scheduled for 11/01 and we are following up on the pool vendor for an update.
I have leased from several different people and companies during my life time. This has been the worst experience ever. They do not fix anything. And if they do you have to beg plead borrow and give up your first born in order to get it done. Do not rent or use these people in any state to acquire a home. You will be sorry that you did. You pay rent for things you cannot use I've had to replace floors on my own, hot water tank went out which would have been a $200 fix turned into like a $2,500 fix. We were without water for ... read more
Business response:
Hello Tongula! Thank you for bringing this to our attention. We apologize if the deck was not repaired. Please email ************************************ so that we can address your concerns.
Dont rent from this organization. They are liars and good luck on getting any type of deposit back. They will not talk to you on the phone and have you communicate through emails that never get resolved. They are crooks and lie about everything. Run far away from this Organization. Dont trust them.
DO NOT RENT FROM THESE PEOPLE -- You will be sorry
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.