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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
How this company has an "A-" rating at the time of this post is a joke, when the overall rating is 1.42. I rented through these scumbags for two years while living in ********** and was only met with the most incompetent group of rent specialists I've ever dealt with. Closing work order tickets, closing contact request tickets, and the slow response times are only some of the issues I had while renting. They clearly have top-down issues that's perpetuated a culture of crappy service across the company.After a little over two... read more
Business response:
Hi *******, we are sorry to hear your experience has not met your expectations and take your feedback seriously. Unfortunately, we were unable to locate you in our system. Please reach out to ************************************ with the property address so that we can address your concerns. We look forward to the opportunity to make things right.
Horrible ******* service and trys to blame third party for their failure to complete their part of the utilitiy transfer then charged us a failure to transfer fee despite communication with them and the third pary company city still said it must be the landlord to transfer the utility into the ******* name ticket was submitted three weeks ago and still get the same run around when we have uploaded all the documents and screen shots of chats with the same employee who is handling the dispute now takes them 3-5 days to get any... read more
Business response:
Hi *****, we apologize for the frustration and inconvenience youve experienced regarding your utility transfer and billing concerns. Our goal is always to provide clear communication and resolve issues promptly. After reviewing your account, it appears that the charges in question are related to base usage fees that were not initially captured during the transfer process. These have since been applied, and your account is expected to reflect a current balance by February or March. Please rest assured that our team is here to... read more
This is Terrible that I have to result to a review in order to speak with someone from Management. We have been without hot water since September!!! This Management Company is a joke! I have small children and this company will allow us to be without hot water for months. We cannot even get anyone on the phone and when we did ********* would not transfer me to anyone or even give me their last name or email. I requested to speak with Management and the response was hanging up the phone on me. I had to reach out to Code Enfor... read more
Business response:
Hi ******, we sincerely apologize for the inconvenience and frustration you and your family have experienced. Providing a safe and comfortable home is our priority, and we regret the delays in resolving the hot water issue. Since your initial report last July, we have worked with multiple vendors to address the problem and completed necessary repairs, with the most recent work finalized on 1/20/25. At this time, our records indicate that no further work is required. Should you need any additional assistance, please submit a ... read more
HORRIBLE!! I should have known from the first time I reached out to view a home, the person was about as unprofessional as they come. I followed up after viewing the house and it took HOURS for him to get back to me and then when he did he responded like he was texting a friend. I went to apply and before I could even finish my application, IT WAS DENIED, I have never been denied in my life! When I tried to contact the agent, GHOSTED! When I tried to contact the company-TWICE...NO RESPONSE...They took 110 dollars to run my c... read more
Business response:
Hello, we apologize for the frustration you've experienced. Unfortunately, we cannot find your application in our system. If you have specific questions regarding your application, please feel free to reach out to us directly at ************ or ****************************************** so we can assist further. Thank you for your understanding.
Terrible company, terrible hold time, literally have to hang up and keep calling. We had to call on 3 different phones for 2 HOURS on mode in day, just to get the door code to get inside of the house. The listing agents were prompt in the beginning before we signed the lease but once move in day got here, we were all on our own. The listing agent just gave me the 5030 # and didnt even bother to help. The listing stated we would get a special offer on rent if we moved in by a certain date and we did but the discount hasnt bee... read more
Business response:
Hi Laneyah, thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your move-in process and the frustration caused by the hold times. We understand how important a smooth transition is and regret that this was not your experience. Upon review, we see that our support team assisted you in accessing the property with the emergency code due to the Smarthub being offline, and we are addressing the issue to prevent future occurrences. Additionally, the lease incentive has been applied to y... read more
I have had major issue with our flooring from a property leases by pathlight. I have waited over seven months with no resolution up to date. I have had at least 7 technicians sent in to inspect the issue and after receiving their quote they refuse to fix the issue and send in another trying to get the cheapest price. I have had 2 accidents within the past seven months because of the flooring and nothing has been done. I am putting a formal complaint here and I will be contacting a lawyer the next time any of us gets hurt due... read more
Business response:
Hi ******, we apologize for the ongoing issues you've experienced with the flooring in your home, as well as the frustration and safety concerns this has caused. Our team is actively working to schedule a vendor to address the issue, and we are committed to ensuring that this situation is resolved as quickly as possible. We value your safety and comfort, and we will ensure that the necessary repairs are completed without further delay. Your feedback is vital, thank you.
I have rented my home from pathlight for going on 5 years now. They have always been slow and cheap with maintenance issues, but I never complained. Until now. We had a flood in our downstairs bathroom. We did everything we could to fix it but it required us to shut off our water and submit a maintenence ticket. This was an emergency situation and yet, they do not have any phone numbers you can call, it is all online. We submitted our ticket Saturday at 11:52am. Our plumbing was fixed on Monday by 10:47am. A whole weekend wi... read more
Business response:
Hi ********, thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand the frustration of dealing with plumbing issues, especially when they impact your ability to use water in your home. According to our records, the work was completed 12/16/24, however we acknowledge the delay in service. We regret any frustration this has caused, and we will take your feedback into account as we work to improve our response times and communication for future emergencies. We appreciate ... read more
We have rented from pathlight for 5 months now and it has overall been an awful experience. We have now had backup of our sewer line TWICE within the past month and a half. F**** has been actively coming into the garage. It took them 5 days to get someone out the first time. This time we are on day 4 without anyone coming to fix it. We have had plumbers now cancel 2 days in a row based on scheduling and approval issues with pathlight. We were notified of the cancellation after taking off work to meet them. Have called pathli... read more
Business response:
Hi ********, we sincerely apologize for the inconvenience and frustration you've experienced. We understand the seriousness of the situation, and please know that we are actively working to resolve the issue. While the initial flooding work order was addressed, we understand the inconvenience of the canceled appointments and communication delays. According to our records, a vendor will be out to address the sewage issue on 12/4, and an additional technician will be out to clean once the water extraction is complete. We appre... read more
"Dodging a bullet" is an understatement. From the very first call to the realtor I should have known that the application and approval process was going to be a nightmare, and they did not disappoint. The lies, the privacy infringement and the list goes on and on.There's a good reason why this company has no higher than 2 Stars on most review sites.
Business response:
Thank you for sharing your feedback, ******. We're sorry to hear about your frustrations during the application process. Our goal is to ensure that every applicant is treated fairly and that we comply with necessary policies, including income verification and leaseholder requirements. We strive to make the process as smooth as possible, but we understand it may feel complex at times; to address your concerns we did refund your application fee. If you have any additional questions, please do not hesitate to reach out to a mem... read more
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.