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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Let me start by saying when we first moved in we thought this was a great opportunity and actually told others about this program (BIG MISTAKE). Upon move in date we have had nothing but issues, the issues in the beginning were minor compared to now (but Ill get to that shortly) from day one things that were replaced by Pathlight (like plumbing, electrical, stove, dishwasher ext) they were not replaced with similar items as mentioned to us (again MINOR issues), we called and everything was replaced with something similar to ... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
We are currently in a lease/purchase program with Pathlight handling the lease portion of the agreement. We have had nothing but issues with them, since moving in Sept 2017. First are the make ready costs the submitted, to be added to our purchase price of the house. We did agree to pay them in the paperwork we signed. However, much of the work was done by the contractor. We notified Pathlight of this, and they still paid the full bill to the contractor. we have been around and around with them to no avail. Secondly, we are ... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Under new management for the Orlando area. The manager refuses to return phone calls, although I have left multiple messages with staff members and voice machine. I have been having issues with one of our bathrooms in our home. The bathtub is rotting and needs to be replaced to meet code. I consider this to be a unacceptable practice because we are paying our rent in full on time.
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Pathlight is the worst property management company I have ever dealt with. If I had the chance I would rate 0. The ac unit in my rented house stopped working on a Saturday and they said we had to wait until monday to have someone take a look at it. I live in Florida and the temperature inside the house was above 80. My husband spoke to two agents who were absolutely helpless and rude. They told us they could not nothing because they were not dealing with an emergency situation. They did not take into consideration that it wa... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Path Light's management is reminiscent of another MEGA property management business. They are now involved in Class Action Suits of which I have received a claim. Just another example of big business taking advantage of people any way they can. We are starting into out third year in the home. We asked if we could break our lease and they would have nothing to do with it. Telling us the charges we would have to pay. We have decided we do not want to buy the home as we are older and will not want stairs in the home. They a rut... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
This company cannot seem to get it together. I had a house in Battle Ground, WA and moved out. Pathlight withheld $500 for a pet fee that was supposed to be removed because we rehomed the pet before moving in. It took us moving out to find out they did not remove the charge. Then when we got it straightened out they withheld $22 for the transfer fee for the Battle Ground water from our account to theirs. What kind of crap are they trying to pull?
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
This is the worst property management company we have ever had to deal with. We have had them as our property management for over a year. They have continuously closed maintenance requests without them being fixed. This week we had our water turned off because they did not pay the water bill, even though we have been paying the bill monthly to Pathlight. We called and spoke with the Sr. VP, *** ****** and he said oops we made a mistake. He did not apologize, did not seem to care that we were without water for an extended per... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
RUN, don't walk away from any property this company represents! This company is so poorly managed, they will no doubt eventually fold. They MISREPRESENTED the property I'm renting by using FALSE ADVERTISING on the Internet to attract a tenant, then FAILED on ALL accounts. Once they get your rent and deposits, you become invisible to them and liable for everything. I enjoy an income of over 300K a year, and have a credit score above 800. They LIE about property condition, CHEAT you out of promised reimbursements and will STEA... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
In August 2016, the basement of the property I was renting in Homewood, IL flooded due to a malfuncting ejector pump. I lost everything. Pathlight was slow to respond to the requests for repairs, so Blackhawk Construction, who had worked with the previous management company, intervened and completed the repairs. A new ejector pump was installed so that future flooding would not happen. I recovered no expense from Pathlight Properties and moved out June 30, 2017. Now, I just received my deposit refund from Pathlight Propertie... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.