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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What https://dallas-ec2.hurdman.org/ebindr/images/icons16x/redact-multi.pnga bad company to rent from, very frustrating, they charge a lot of high fees for everything, they take your rent money to pay fees that you don't know if it's true legal or illegal, because they don't send you papers or nothing. I feel like they scammed us for a lot of money. They made us pay almost nine hundred for supposed filing fees for eviction which we never received papers or nothing didn't go to court and took our rent money to cover those fee... read more
Business response:
Hello Glen, please reach out to us at *********@pathlightmgt.com so that we can discuss these matters with you directly. We hope to hear from you so that we may discuss these items and provide an explanation and better understanding for you moving forward. Regards, Pathlight Management
If I could give zero stars, I would. If you have an issue, you have two options. You can either call in and sit on hold for a half hour or you can send a message through their portal & HOPE someone responds. I've had multiple issues and needed to talk to someone, but never get through. Their website isn't user friendly. I've had two instances where, to ME, it looks like I've submitted payment but it doesn't go through on their end. Guess what? Late fees. On top of THAT, it's not mobile compatible. You HAVE to login on an act... read more
Business response:
Hi ********, we are very sorry to hear of your dissatisfaction. Please reach out to us at ekleinheksel@pathlightmgt.com so that we can provide a resolution. We hope to hear from you soon! Regards, Pathlight Management
This company is actually the management company that is owned by Home Partners of America! They manage the homes they own and the team is forever changing. The road I have experienced has been very rocky and I went over 6months without a stove! I have had multiple work crews here and finally the former director assisted me in getting it fixed. Now I have had a rat Infestation for months and an example of what they feel is acceptable is for them to seal the home but time the tenant is required to pay for the remediation itsel... read more
Business response:
Hi ********, we are sorry to hear of your disappointment. We have reached out to you directly to go over any outstanding issues you may have and answer any questions. Regards, Pathlight Management
We have been renting from Pathlight Mangement since December 17, 2017. Everything is good as long as you don't ever have an extenuating circumstance that makes your rent payment late. If your rent payment is late you soon descend into a dark pit of **** and Pathlight Management holds the pitchfork. Rent is due on the 5th of each month. Our family has 7 kids, 4 who live in the home. Our son had a medical injury playing soccer out of state and we had to use emergency funds to pay off the bill to avoid collections. Because of t... read more
Business response:
Hello Amanda, we are very sorry to hear of your displeasure with the resident portal. If you would like to further discuss this please feel free to contact us at *********@pathlightmgt.com. Regards, Pathlight Management
ZERO STARS. Avoid business with this jenky and dishonest company at all costs. You will end up on this site, or one of the other ones, writing negative reviews because this crooked company screwed you over too. Aside from ignoring our phone calls, emails, & maintainance requests, this company has made hundreds of dollars in random "fees", they put a hold on a wire transfer that was done exactly as it said to on THEIR website, and then they told us it was our fault (Western Union confirmed it was NOT on our end) and that they... read more
Business response:
Hi ***** we are very sorry to hear this. After reviewing your account, we see that you have been in contact with the West team who reconfirmed that we did not receive the initial wire transfer that you mention within your review. We sincerely apologize for any confusion or lack of follow up but we do want to assist you and work with you in order to get this rectified. The West team has confirmed that they have been in contact with you and a resolution has been discussed. Please don't hesitate to contact us if we can further ... read more
We took possession of this residence on 13 August per our lease agreement with Pathlight Property management. Prior to our assumption of the residence, a house viewing was done which addressed maintenance issues that needed to be addressed prior to our move in. General cleaning, carpet cleaning or replacement, lawn care and general maintenance items including light bulbs, cabinetry and closet door repairs were indicated and promised to be addressed prior to the 13th. Upon entry of the residence on 13 August, we filmed and no... read more
Business response:
Hello *******, we sincerely apologize to hear of any issues you encountered in the home. We are aware you are working directly with the Midwest regional supervisor and we look forward to providing you with a resolution that is fair and acceptable. We hope the actions taken adequately address your concerns. Please do not hesitate to contact us if we can provide any additional assistance in the meantime. Regards, Pathlight Management
I'm so upset with this company that refuses to work with their tenants. So pathlight added a new policy on the renters insurance. That they have to be added on as a third party. They say they sent numerous emails to their tenants from may 25th. If you did not have their name added to the policy, they charge toy for renters insurance. As if this is not bad enough, they are billing from 2 months ago. If they want to be listed and charge people, why don't they just make it part of the rent? Why should I pay 2 different companie... read more
Business response:
******, we are sorry to hear of your displeasure with the insurance update requests and requirements per your lease agreement. Renter's insurance exists primarily to protect a resident's own personal belongings and for personal liability. It is important to keep renter's insurance active as this will provide financial reimbursement to cover possible lost or damaged possessions. It is equally important to make sure your insurance is active for personal liability benefits. The Southwest team has been in recent contact with you... read more
Terrible!! Run fast. Absolutely the most unorganized company. You pay all this money for nothing.
Business response:
Hi ******* we are very sorry to hear of your displeasure. We strive to provide excellent service to our residents so this is very concerning for us to hear. Please reach out to us at ************@pathlightmgt.com so that we can provide a resolution to any outstanding items you may have. We look forward to hearing from you! Regards, Pathlight Management
Absolute worst company I have ever dealt with. Customer service is terrible. I was told I had to pay my rent via money order and mail it in for 3 months. I did that for 3 months. I went to pay rent through the resident portal on September 1, 2018 and I still could not pay. I called customer service today and they said I had to pay it on time before the restriction was lifted. I explained that that was not what I was told originally and it needed to be lifted so I could pay rent. They refused, so I told them they are the wors... read more
Business response:
Hello *********, I know we have been in direct contact but I also wanted to respond here and ask you to please reach out to me if there is anything I can further assist you with. I apologize for any inconvenience you have experienced and look forward to resolving this matter with you. Regards, *********
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.