This profile has been claimed by the business owner or representative.
Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would have gave a negative star ratting if possible We have had the absolute worst experience with Pathlight. It's a struggle to even get a real person on the phone. At move in we were supposed to have a "move in ready" home. That was not the case. And 2 Months later we are still waiting on them to get these things fixed. Issues: Furnace blown (not fixed) No water pressure Leaking water lines and damage (not fixed) 3 broken windows (not fixed) faulty wiring (not fixed) Leaking basement (not fixed) Broken dishwasher Broken fr... read more
Business response:
Hello ********, we are very sorry to hear of these outstanding items and look forward to assisting in a resolution for each. We acknowledge we have contacted you directly to further discuss and provide an update on next steps. We look forward to working with you! Regards, Pathlight Management
worse company ever, they over charge lie about utilities water sewer trash I pay 255 a month. They always charge late fees, I sent my last payment in on time was signed for and they just didn't get around to my payment. I am a single mom they just charged me triple for insurance in which I already have had per requirements and never can they find it progressive has called and still charged. They lied to me about being evicted, I was 3 weeks late because I can't pay online because they took out my rent 3 times. I have cancer ... read more
Business response:
Hello ********, please reach out to us at *********@Pathlightmgt.com so we can assist you with these items directly. We hope to hear from you soon! Regards, Pathlight Management
So initially left a review when I got into this program. It was a dream come true. I even went as far as doing a TV interview that they have posted on their website. After being in the home for 3 years we realized there was a termite issue starting with the quarterly post and insect service we hired for ants. We notified Pathlight and were told they needed to see pictures. They had been out to fix the damage to the wooden window seals that termite ate during our stay and fixed the same holes before we moved in but never info... read more
Business response:
Hello *******, we are very sorry to hear of your sudden displeasure upon being notified of the upcoming move out terms. We provided the notice of non-renewal to those residents as soon as possible which was almost 3 months prior to the non-renewal date. We do apologize, you happened to call in the day we were informed of the non-renewal homes. Please feel free to reach out to us at *********@pathlightmgt.com to further discuss your concerns directly. We hope to hear from you soon. Regards, Pathlight Management
Let me save you the trouble DO NOT RENT FROM THEM! Get ready for a never ending series of hidden fees they don't tell you about until after you sign the lease. The house was not even close to move in ready; we have had to enter ticket after ticket for all the issues. No one walked through the house to check if things are working. The house is dirty and the carpets smell of animal urine. They offer a service for free to help setup utilities but that company does not call you (despite multiple voicemails and texts) so you're s... read more
This has been the worst experience ever. When we moved in the A/C was not working and none of the agreed upon fixes had been done. We immediately called and told them the A/C was broken and that it was inhabitable at 93* inside with 3 kids. We were assured compensation for having to continue to stay in the old house since we had to pay rent there as well. 10 days and the A/C is finally fixed and now they wont return phone calls, emails and when i do get one i get the well we aren't responsible so we are not going to pay you ... read more
Business response:
Hi ****** we are sorry to hear of your displeasure. Please reach out to us at marketing@pathlightmgt.com so we can discuss this directly. We hope to hear from you soon. Regards, Pathlight Management
We have been in our Pathlight house for about a year and a half. One of the things we noted before we moved in or signed our lease was that the fence was original to the house, so close to 20+ years. And was in need of some repair. About 6 months after moving in the first section of fence fell over. Literally, it's still laying in our back yard. The second section followed within another 30 days. We have contacted them NUMEROUS TIMES only to be told that we should contact our neighbors and get a few estimates for replacing t... read more
DO NOT use this company!!! They are investor driven, only concern is how big their bonus will be by skimping on maintenance issues. We started with them April 1, 2018 these are my experiences - still in the middle of the 3rd issue: 1st maintenance issue: Microwave beeps and automatically goes into a setting which just continues to beep at any given time and is not supposed to do this. They send a "jack-of-all-trades" company out of Aurora when Colorado Springs is 10 minutes away. This person played with the microwave and was... read more
Business response:
Hi *******, we acknowledge that we have reached out to you to discuss the items you have brought up in your review. We hope to hear from you soon so that we may provide a resolution and see how we can improve your experience moving forward. Regards, Pathlight Management
This company makes it difficult to pay rent. This company doesn't take accountability when it makes a mistake. This company will take late fees out of rent paid before posting the total rent making it appear incomplete. This company creates ridiculous reasons to not accept rent just to make it late, so it can charge unreasonable late fees that will continue to accrue. This company is crooked and will take as much money from you as possible. It appears the management team gets commission on late fees they can cause to happen.... read more
Like many I am in the home I am leasing through the Home Partners Program. That process receives very mixed reviews from me, but when the lease was finally signed and I was transferred to Pathlight the process has been one damned headache after another. 1. It took more than a month for us to get added to the portal - so when they issued notices and demands I had no way to respond. Calling gets you nowhere as they issue only one contact number until you are added to the portal, and that number will not get you connected with ... read more
Business response:
Hello ********, we are sorry to hear of your disappointment with the utility and insurance policies and that you were unable to connect with your regional team. Please feel free to reach out to us at marketing@pathlightmgt.com if we can assist you with anything outstanding or put you in direct contact with your team. The Midwest team can also be reached directly at marketing@pathlightmgt.com or at (XXX) XXX-XXXX. Regards, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.