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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a negative one star review. This company does little to nothing regarding the service of the homes they are hired to take care of. After we moved in it took my wife and I some time to compile a 6 page list with 80 photos of all of the damages to the house. The list and photos has been submitted for over a week and yet Pathlight will not respond to multiple phone calls and emails. They have contracted local vendors that have texted us that they want to set up a time for repair and have not responed to our request for ... read more
Business response:
Hello ******, I am sorry to hear of the issues you describe in your post but I would be happy to assist in resolving these items. While the landlord agrees to maintain all structural and mechanical systems, the home is leased as-is as stated in the lease. Please reach out to me at ************@pathlightmgt.com so that we can review these items and provide a resolution. I look forward to hearing from you. Regards, *********
Pathlight is terrible!! The process in the beginning with Home Partners of America was excellent. Once the home closed and Pathlight became my go to things became horrible. I received a letter from home partners stating that the home closed and that I will receive information I regards to paying my rent. The rent was due on 6/1/18, after the 6th of the month you are charged a %10 late fee which is $300. I received a late fee because I didn't have the information to pay the rent. After several phone calls the late fee was wai... read more
Business response:
Hello ****** we are sorry to hear of your displeasure and we would ask that you please contact us at ************@pathlightmgt.com so that we may further look into this matter and provide you with an acceptable resolution. We look forward to assisting you! Regards, Pathlight Management
Very hard to get ahold of and the response to emails or phone calls are very frustrating just wish I would get a quicker response I paid for my late fee and still says I have to pay then the conserve says I owe in September but Pathlight is asking August before it's even due so I am beginning to wonder if it's even getting paid!!
Business response:
Hello ***** the West team supervisor contacted you on 8/28/2018 via resident portal in order to provide assistance and did not receive a response. Please do not hesitate to reach out to him through your resident portal and he would be happy to look into this matter further and answer any questions you may have. We appreciate your time! Regards, Pathlight Management
A total disaster and very tenant unfriendly. The process is totally broken! I had a leak and they were suppose to be out on three different occasions to fix it. I was given scheduled times and dates on three different occasions and on all three no call no show and wastes my time and day and cost me money because I took off at work. I have email confirmation for all three appointments and even had the dry wall guy call and promised to be here today. I have had to retain attorney and have filed complaints with he housing autho... read more
Business response:
Hello ******, this is very alarming for us to hear and we'd like to further investigate this. If you would be willing, please reach out to us at ************@pathlightmgt.com so that we can contact our maintenance department in order to provide a resolution to this outstanding work order. We look forward to hearing from you. Regards, Pathlight Management
If I could leave a zero star review I would. I think Pathlight management is the worse company I have ever dealt with. Unfortunately, home Partners of America is connected to Pathlight. I would never recommend anyone home Partners of America or Pathlight management. Money hungry, dishonest, trifling, disrespectful, threatening company. If you need to rent/ lease with an option to purchase Run if someone introduces you to either of these companies. RUN, DON'T EVER ASSOCIATE YOURSELF WITH THESE COMPANIES. I AM TRYING TO SAVE Y... read more
Business response:
**** we are very alarmed to hear of the experience you describe in your post. If you are willing, please reach out to me at ************@pathlightmgt.com and I will be happy to assist you. Regards, *********
CRIMINALS!!! Stay away. They gave us a dirty ************ house with stained walls and then charged us for it. They refused to fix a broken fallen over fence, I have two kids. It's a safety concern. Now that I'm out, it's fixed. They look for reasons to keep the deposit. I've never missed a payment and always got my deposits back. Not with them! They do not care about the safety of your family, they will not answer phone calls, and feel quite comfortable ******* ******** out of state from their desk. For you families sake,... read more
Business response:
Hello *****, our first concern is the heath and safety of our residents so we are sorry to hear of your displeasure. We have been informed that you were put in touch with our issue department and that each of your concerns was addressed in detail which included photographs and invoices. We sincerely apologize for any frustration this has caused you and wish you the best in the future. Regards, Pathlight Management
Right after moving in I had a few problems paying online rent but they did (finally) get resolved and I had late charges waived after many emails and phone calls. I was pretty satisfied with their maintenance team. My issue now is my lease was up in August, I gave notice we would not be renewing the lease in May, and I just got a "security deposit deposition" for $5,247!! They are trying to charge $3, 032.36 (where does that number come from???) for an "insufficient notice fee" as well as $390 for "excessively dirty applianc... read more
Business response:
Hello ********, please refer to the letter that was included with your security deposit deposition in order to dispute any discrepancies that you found. We are sorry to hear of your frustration and would ask that you please contact our dispute department to discuss this with us directly. Regards, Pathlight Management
The worst. As a military family, we've rented from many different companies and this has BY FAR been our worst experience. They will give you the home following a "contractor's clean', which means filth, apparently. We've been asking for months when they will remove the lockbox from our front doorknob and have been ignored completely. Most of our maintenance requests are either completed minimally, postponed again and again, blown off completely, or just disappear. We have still not spoken to an actual person from Pathlight ... read more
Business response:
Hello ****, I am very sorry to hear of your displeasure. If you'd be willing, please reach out to me at ************@pathlightmgt.com and I'd be happy to assist you with any outstanding items. Regards, Elizabeth
After years of renting, I have never had such a poor experience. We found feces in the basement and dried urine in the master closet carpet. The house was not cleaned properly. After 3 months of trying to get a leak resolved and the black mold removed in our garage, we have just gotten the leak fixed, but the mold remains. The company actually took the power out of our name and put it into their name and then charged us for vacant utilities. It took copying our attorney on emails to finally get some action on resolving thing... read more
Business response:
Hello **** please feel free to email us at ************@pathlightmgt.com so that we can look into these maintenance items and provide you a resolution. We look forward to hearing from you. Regards, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.