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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely Horrible Management Firm.
Business response:
Hello *****, we are very sorry to hear of your displeasure. Please feel free to email us at ************@pathlightmgt.com so that we can address your outstanding concerns. We look forward to hearing from you. Regards, Pathlight Management
I'm not sure who is more evil out of the two, but between Home Partners and their Pathlight, any consumer should be scared. Literally from the moment we took over the rental unit Pathlights true colors were shown. From the basics of where they placed the key to the house, they couldn't even figure out. From there is has been 12 months+ of rejections to repair requests and damage done to the property by their repairs. From dead trees and broken sprinkler systems, Pathlights "will not fix list" has to be 3 times longer then... read more
Business response:
Hi *****, I know you spoke to me and ***** awhile back, as you mentioned, and we had offered several solutions to items you brought to our attention but you had declined at that time. If you need additional assistance with repair items please reach out to me at ************@pathlightmgt.com and we will be happy to assist you. Thank you, *********
We moved into a house that is managed by Pathlight in April in Colorado. Upon moving in, we were told next nothing. We basically were told how to pay rent. We paid rent and then some so we had a positive balance on the account. With a positive balance on the account, we received an eviction notice! We immediately called them and they said they did not process our payment. We were getting an eviction notice because they did not do their side and payments were not processed. We also previously received noticed about not having... read more
Business response:
Hi ******, I do see you were provided with move in information several days before your move in date. If you would like to reach out to me for additional assistance on your maintenance request please contact me at ************@pathlightmgt.com. Thank you, *********
I have not even moved in yet, and haven't been able to reach the company like the others reviewers. I am supposed to move in 8/1/2018 - yes, in 1 week, and saw that people are still living in the house! The only correspondence I have received from Pathlight is the demand for more money. I paid my deposit without even being able to see the inside of the house because rentals are few in my area, and I can't even get them to set up a walk-thru! The stress level of moving is bad enough, but to have the company take my money and ... read more
Business response:
Hello ******, the West team director let me know that the West team has been in contact with you to answer your questions and also let you know that the home is vacant and ready for your upcoming move in. We sincerely apologize that you were not able to get in touch with your team prior to now but we look forward to your move in and to improving your experience moving forward. Please do not hesitate to reach out if there is anything we can further assist you with. Thank you!
I rented a house from this company. I will never do so again, and I really wish I had read these reviews before I did so. They do not respond to emails or messages, and they don't seem to be very good at the job. They continually change the insurance "additional insured" requirements, I think it so they can sell you their scammy Assurant insurance. If you are carrying a positive balance on your account to cover landlord-held utilities, they will send you notice after notice of an unpaid bill, even if the money is right there... read more
Business response:
******* we are very sorry to hear of your displeasure. The insurance policy should have Pathlight listed as an additional interest in order for us to confirm that we are also receiving the insurance policy. Those specifications are outlined within your lease agreement. It is required that the entity is listed in care of Pathlight, so that we can ensure the policy is maintained and that our residents stay in compliance with their lease. During our summer months we experience a high volume of phone calls and emails, and the ... read more
I'll change this when they decide that my bathroom door being jammed and not allowing me access to my closet or hygiene is more time sensitive than a scheduled appt to open it 6 days from now. I will not be renewing my lease in Nov.
Business response:
Hello Kimberly, I see this was scheduled 3 days out and I have asked the maintenance division to contact the vendor to see if they are available to come to the property earlier. They will be in contact with you for rescheduling if they are able to move up the date. I will also reach out to you personally to ensure this is being handled efficiently and in a timely manner!
Have lived in a pathlight-owned home for almost a year now. Started off fine, but then they switched to "regional teams" from a specific person that was our go-to person for any issues. They do not reply to emails. I have emailed them about the same issue for a month now with now response, and 3 emails (more to come!). The issues with the house are piling up and being ignored. In the past when I had emailed them it would take WEEKS for a reply which is almost never helpful. Avoid if you can, rent from a real person who is ... read more
Business response:
Hi ******, I am sorry to hear that you have not been able to successfully connect with your team. If you're willing, you can email me at ************@pathlightmgt.com so that we can review this issue together. Thank you!
I highly discourage anyone from using Pathlight Property Management to rent out their property, or if you plan to rent a home and it's managed by Pathlight... RUN! Ever since I signed the lease to a property in Covington, WA managed by Pathlight Property Management, I have had nothing but poor customer service. The residence service specialists in their West office (in Seattle) do not answer their phone calls or voicemails. I have had to send emails three times before someone answers, but of course, by then I am angry and I ... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
THE WORST PROPERTY MANAGEMENT COMPANY EVER. The lack of respect and urgency they place on their customers is beyond disgust level. We have been in our home for over 2 years, we pay over $1300 for our rent each month and for the past two summers, our air has completely broken (IN THE MIDDLE OF SUMMER IN NC). The first year that our air broke, it took them over 3 weeks in the middle of august to "fix" our air, we were completely without a home for almost a month, spent all of our savings on hotel stays and when we finally ran ... read more
Business response:
Pathlight has received Ms. *****'s inquiry to the Better Business Bureau and would like to add commentary. We have thoroughly researched the discrepancy in the billing issue and made arrangements in order to have the bill sent directly to us so that it can be paid and posted to Ms. *****'s ledger as it should have been in the past. We do apologize for any inconvenience this may have caused but have taken necessary measures so this does not happen again moving forward. The bill has been paid and the water will not be shut off... read more
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.